CiviCRM Community Forums (archive)

I've search everywhere and am missing some assumed information.

I imported contacts and assigned an External ID to the contact. But when I import participants, there is no CiviCRM field to match the External ID to.

Can anyone fill in the blanks for me.

<sigh>
I feel so dumb some days.

P.S. Version information in profile is correct.

Thanks, I should have thought of checking the demo site.

I see there the "match to contact" fields. I checked another CiviCRM install on another web site I have and the fields do show on that site also. However, the web site where I need it is not showing any of the "matching" fields.

I must be missing a file or have some database corruption. I have no other symptoms to indicate a problem.

Do you know what source file those fields should be displaying from? I may have to backup my civi_ tables and try a fresh install.

fwiw (and as note to self!) - just a note that if you click on 'update' in screen 1 - then this means you are 'updating the participant record', not the contact. And therefore if you click on Update you won't find the options to 'match to contact' via email, external id etc, as the match would have to be done on the Participant ID.

So, if you are missing the 'match to contact' options in screen 2 - maybe worth going back to Step 1 and checking that you have 'skip' checked, not 'update' ;-)