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Author Topic: Add new contacts to a group error  (Read 1696 times)

cdoctor

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Add new contacts to a group error
September 09, 2009, 10:31:07 pm
I created a custom profile to have individuals who register automatically added to a group.  However, anyone who registers received this error message:

"We had a problem processing your subscription request. Please contact the site administrator."
"Thank you. Your information has been saved. "

The information is correctly saved in the database, despite the notification of a problem.  When I remove the group, no error messages are received.

Does anyone have any ideas as to why this may be occurring?

Thanks in advance.

Donald Lobo

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Re: Add new contacts to a group error
September 10, 2009, 04:48:18 am

Do u get this for all contacts? or for just some of them?

there has been a report on this in the past, but we've not been able to replicate it. if u can replicate it reliably, can we get ssh access to your server to check and debug this issue

i'm assuming u r on a latest version of 2.2.x

thanx

lobo
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cdoctor

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Re: Add new contacts to a group error
September 10, 2009, 10:20:09 am
It occurs for all contacts.  Whenever I remove the option to automatically add them to a list, no error message is given.  I am running the latest version.

vanalive

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Re: Add new contacts to a group error
October 23, 2009, 01:10:53 pm
This happens is 3.0 as well, its when you add contacts to a group which is a mailing list.

Donald Lobo

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Re: Add new contacts to a group error
October 23, 2009, 01:58:29 pm

this is a known issue:

http://issues.civicrm.org/jira/browse/CRM-4939

if you can help with a fix, please attach your patch to the issue.

The hackish workaround is to ensure that the group you add to has public visibility

lobo
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Alan.Guggenheim

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Re: Add new contacts to a group error
April 30, 2010, 08:18:31 pm
I am getting the same error. There are two groups I am creating that cannot be public. Any news in a fix for that bug?

Donald Lobo

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Re: Add new contacts to a group error
May 01, 2010, 06:48:05 am

This bug is still open and not currently scheduled for a fix in the next release or two. if you'd like to work on it or sponsor a developer to patch it that would be great

lobo
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This forum was archived on 2017-11-26.