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  • URGENT NEED
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Author Topic: URGENT NEED  (Read 1591 times)

bpm777

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URGENT NEED
September 13, 2009, 09:49:51 am
60 days ago I took a chance on installing this system I knew nothing about. $500 later on installation fees I still have a site that isn't functioning in the contribution section.

The Issues:

1. I complete the contribution form and click "continue" and the page simply goes away. I receive no confirmation email - nothing. The contribution isn't going through. The SSL Cert. is installed and that seemed to have been done properly.

Here is the URL: http://tinyurl.com/q22ftd

2. In test mode in the Joomla admin I am received the following message:
Payment Processor Error message
: 9003:MD5 Verification failed

I MUST HAVE THIS RESOLVED BY THE END OF TODAY... SUNDAY. I am at the end of excuses why it won't work.

Thank you
« Last Edit: September 13, 2009, 11:08:24 am by bpm777 »

Donald Lobo

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Re: URGENT NEED
September 13, 2009, 12:25:00 pm

1. might be a bit quicker to post a support request / email to the folks who you paid to install and configure the system. Since u paid them, you might want to follow up with them. Note that civicrm.org is not affiliated with any of the professional service providers

2. the below seems to be a payment processor error. You might want to check the relevant payment processor docs to get a better idea of whats causing the error and why

lobo
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bpm777

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Re: URGENT NEED
September 13, 2009, 12:30:40 pm
Thank you for the response. The person isn't available and he helped developed this product. I'm in a real bind.

bpm777

  • Guest
Re: URGENT NEED
September 13, 2009, 08:17:04 pm
Brian Shaughnessy Lighthouse Consulting & Design (www.lcdservices.biz) was a hero. He was able to accurately identify the problem and fixed it.

I highly recommend his expertise with this product.  :)

Dave Greenberg

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Re: URGENT NEED
September 14, 2009, 02:42:14 pm
Now it's your turn to be a real hero and post back the details both here and potentially in the Authorize.net documentation as to what caused the issue and what the solution was!

Here's the existing doc on configuring Authorize.net in CiviCRM:
http://wiki.civicrm.org/confluence/display/CRMDOC/Authorize.net+Configuration

You can easily create an account on the wiki and add a trouble-shooting section with this info.
Protect your investment in CiviCRM by  becoming a Member!

Alan.Guggenheim

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Re: URGENT NEED
April 05, 2010, 10:44:10 am
I have probably the same issue. It would be nice indeed to know what the fix is!

Eileen

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Re: URGENT NEED
April 05, 2010, 02:18:24 pm
Hi Alan,

Which payment processor? I'm fairly sure this is a setting on the payment processor options itself and that if you search the forum on it you will find it. Try searching on MD5.

I can't quite remember but it's something to do with turning off a verification that I don't think the Civi plugin supports.
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Eileen

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Re: URGENT NEED
April 05, 2010, 02:30:07 pm
I guess this was the thread I was thinking of

http://forum.civicrm.org/index.php/topic,5727.msg25085.html#msg25085

Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Alan.Guggenheim

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Re: URGENT NEED
April 05, 2010, 03:47:42 pm
The processor is Authorize.net
The MD5 is not mandatory, but it is an added security and I would rather have it on than off.
There must be a bug in Civi then.
Thanks

Donald Lobo

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Re: URGENT NEED
April 05, 2010, 04:16:23 pm

authorize.net is a contributed payment processor. Would be good for other community members to step up and fix or sponsor fixes to bugs in the code base so everyone can benefit

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • URGENT NEED

This forum was archived on 2017-11-26.