Author Topic: Irrecoverable error problem (Read 1550 times)

dotman · September 14, 2009, 07:45:39 am

hello civicrm, am a new user of civicrm and i installed it for the joomla website i am designing. i discovered that when i try to navigate from a video page i created or video application page to the membership page or menu created for civicrm contribution page.it show me this error below:

Sorry. A non-recoverable error has occurred.
There is a validation error with your HTML input. Your activity is a bit suspicious, hence aborting

Return to home page.

the name of the video application is seyret video application. i do no tknow ow to solve this problem and i will need you to help me with it. thanks

Dave Greenberg · September 14, 2009, 03:16:17 pm

That error is coming from the "intrusion detection" plugin that is used in CiviCRM to prevent hackers from entering malicious code via CiviCRM forms. It doesn't sound like you're submitting a form in CiviCRM when you get the error - so I'm not sure why you're seeing the error

1. Can you check your CiviCRM.log file and get more details on the error - might help us understand why it's happening. (Log file is in the media/civicrm/upload directory under your Joomla root directory. File name is CiviCRM.log.* - * is a long hash value)

2. You might want to file a forum post here: http://forum.php-ids.org/ (intrusion detection package forum board) and try to figure out why linking from your video pages gives such a "high intrusion detection score".

3. For the short term, you can edit: CRM/Core/IDS.php

Code: [Select]

    private $threshold = array(
                               'log'      => 25,
                               'warn'     => 50,
                               'kick'     => 75
                               );

and adjust the 'kick' number to something that will allow you to add navigate w/o the error

joshuap · December 10, 2009, 10:48:36 am

Did anyone resolve this? I am having the exact same issue... and my client is getting pissed.

Dave Greenberg · December 10, 2009, 01:00:32 pm

Previous poster didn't post back :-(.

Did u try the above modification to IDS.php? Or try asking on the IDS forum?

joshuap · December 10, 2009, 01:48:36 pm

Hey thanks for the reply! Yeah I did try the IDS mod - and it worked. I had increased all values by 25 already because I was getting a similar error somewhere else... I had to increase it another 75 to get rid of the "Suspicious activity" error. So my current values are 125 for log, 150 for warn, and 175 for kick. I just can't imagine why Seyret is interfering - it must be something Seyret creates in the session because when I reset my browser everything works fine - but once I view a Seyret page CiviCRM starts throwing the "Suspicious activity" error again. I'd like to get this resolved without having to increase the IDS security threshold however.

Josh

Dave Greenberg · December 10, 2009, 02:41:23 pm

Josh - You can enable debugging (Admin CiviCRM >> Global Settings >> Debugging) - and then add this to your URL (query string) to dump the current content of the CiviCRM session:

&sessionDebug=1

... which might help ??
Otherwise hopefully you can get some answers from the Seyret or IDS folks.

joshuap · December 11, 2009, 03:01:49 pm

Yeah, good idea with the session debug option, unfortunately it hasn't help at all. The session data doesn't seem to be changing at all - I wonder how else Seyret could be corrupting the input?

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Author Topic: Irrecoverable error problem (Read 1550 times)

dotman

Irrecoverable error problem

Dave Greenberg

Re: Irrecoverable error problem

joshuap

Re: Irrecoverable error problem

Dave Greenberg

Re: Irrecoverable error problem

joshuap

Re: Irrecoverable error problem

Dave Greenberg

Re: Irrecoverable error problem

joshuap

Re: Irrecoverable error problem