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  • CiviCRM Community Forums (archive) »
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Author Topic: Pay by check option  (Read 1074 times)

mfanous

  • Guest
Pay by check option
September 20, 2009, 10:03:08 pm
Hi Group,

I have been using Civicrm for a few weeks now for my event...People can either pay later by check, or by cc thru paypal. Recently, there is odd behavior occuring online. When a user tries to pay by check, and they go thru the form and press continue, they still get routed to the paypal screen. I have tried myself to duplicate this error, and it's doing this. BUT, this didn't happen for other people who paid by check. Any suggestions????

Thanks.

mfanous

  • Guest
Re: Pay by check option
September 20, 2009, 10:23:34 pm
Okay I found the error but don't know how to fix it.

Apparently in Internet Explorer 7.0, after completing the form and paying by check. Something goes wrong and causes it to be sent to paypal.

This doesn't happen in Firefox, after the pay later option, the user gets a confirmation screen and is completed.

suggestions?

mfanous

  • Guest
Re: Pay by check option
September 21, 2009, 01:21:09 am
Last update, now I am stuck....I looked carefully at the form in Internet Explorer. In 6.0, the form works, the checkboxes work, and on the confirmation page they also work. But in 7.0, the checkboxes do not work, and do not capture the information. Hence, since the "pay later" checkbox is not captured, they are defaulted to the paypal screen.

Anyone have any ideas? Does this have anything to do with the dojoCommon widgets error?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Pay by check option
September 21, 2009, 08:21:39 am

Your best bet will be to instrument the code and see what is POSTed by IE 6 vs IE 7

i suspect the value of the pay later checkbox is getting munged by IE 7  and hence the behavior. Looking into that will give you and us some clues as to what is happening and why

lobo
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mfanous

  • Guest
Re: Pay by check option
September 21, 2009, 10:02:51 am
how do i do that ?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Pay by check option
September 21, 2009, 10:18:04 am

you will need some amount of PHP experience to do this and add some logging code at the beginning of the request (maybe in drupal's index.php or civicrm.module)

if u dont have PHP experience, consider hiring someone from http://civicrm.org/professional/

lobo
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mfanous

  • Guest
Re: Pay by check option
September 21, 2009, 11:14:59 am
I am using joomla, and i have been playing around with the form, and I notice that this ie7 instance issue is only occurring where there are "checkboxes" next to my fields..if i change the option from a check box to a radio button. This no longer becomes an issue. The problem is, the pay later option is only a checkbox option. Is there any other way to get around that?

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Pay by check option

This forum was archived on 2017-11-26.