CiviMail bounces all people in a list

[Freezingfire]

Ok, well I've been spending the last half a day trying to work out his problem to no avail.

When sending a group (mailing list) email it bounces all recipients, however I can individually email these people through CiviCRM.
SMTP setting are correct. Under the report it says: "recipient is not recognized" and places the email address 'on hold' The address is correct, I'm sending the email to one of my own email addresses and have tried it with others with the same result.

Any ideas?

[Chris Burgess]

Try turning off VERP. It may be that your SMTP server fails the sending email address as unrecognised when using CiviMail. VERP isn't used for direct (non-CiviMail) mails.

VERP is very good for handling real bounces etc, but it may require some special sauce at your end to allow its use (ie, if your MTA fails attempts to send from unrecognised addresses at your domain).

Admin -> CiviMail -> Mail Accounts (in 2.2.x)

[Freezingfire]

First, thanks for the reply.

But, I dont see an option to turn VERP off (i'm using 2.2.2). I tried again with the from address overriding VERP and still doesnt work.

[Donald Lobo]

There is no option to turn off VERP. The from over-ride basically just over-rides the FROM email address with the input value, rather than autogenerate a verp address

your best bet might be to enable debugging in the smtp.php library (within packages/mail) and see the full debug log as the mail is going through. That should give u a better idea of whats happening and why

lobo

[Freezingfire]

Ok, so I guess the debug log is what comes up when i run the civimail.cronjob.php
This is what came up:

DEBUG: Recv: 220 [smtp server] ESMTP Postfix DEBUG: Send: EHLO [site address] DEBUG: Recv: 250-[smtp server] DEBUG: Recv: 250-PIPELINING DEBUG: Recv: 250-SIZE 37000000 DEBUG: Recv: 250-VRFY DEBUG: Recv: 250-ETRN DEBUG: Recv: 250-STARTTLS DEBUG: Recv: 250-AUTH PLAIN CRAM-MD5 LOGIN DIGEST-MD5 DEBUG: Recv: 250-AUTH=PLAIN CRAM-MD5 LOGIN DIGEST-MD5 DEBUG: Recv: 250 8BITMIME DEBUG: Send: AUTH DIGEST-MD5 DEBUG: Recv: 334 bm9uY2U9IlJXK2dkN1BJSmkwMnBaSkZzbXRZa2RxRWtEZUR5MXBUZ21tZmFmenZMQ2s9IixyZWFsbT0ic210cDIuc2VydmFnZS5uZXQiLHFvcD0iYXV0aCIsY2hhcnNldD11dGYtOCxhbGdvcml0aG09bWQ1LXNlc3M= DEBUG: Send: dXNlcm5hbWU9ImFkbWluQGNvbGxlZ2VjYXJkLmNvLm56IixyZWFsbT0ic210cDIuc2VydmFnZS5uZXQiLG5vbmNlPSJSVytnZDdQSUppMDJwWkpGc210WWtkcUVrRGVEeTFwVGdtbWZhZnp2TENrPSIsY25vbmNlPSJOMWlxN211NGVaNFh6a2lvVGg3S25QK0J1QjN2NU9aL1V6UDdnRS93UU5vPSIsbmM9MDAwMDAwMDEscW9wPWF1dGgsZGlnZXN0LXVyaT0ic210cC9zbXRwMi5zZXJ2YWdlLm5ldCIscmVzcG9uc2U9MWE0MGExOWQyNWMyMTczOWE2YTM2MGZhOTc3NDc3NmEsbWF4YnVmPTY1NTM2 DEBUG: Recv: 334 cnNwYXV0aD1lODJhMjUwMjQ4Nzk4ZTc1MjE5Mjc2NzgzNmZhOGEwZA== DEBUG: Send: DEBUG: Recv: 235 Authentication successful DEBUG: Send: MAIL FROM: DEBUG: Recv: 250 Ok DEBUG: Send: RCPT TO: DEBUG: Recv: 554 : Sender address rejected: Access denied DEBUG: Send: RSET DEBUG: Recv: 250 Ok DEBUG: Send: MAIL FROM: DEBUG: Recv: 250 Ok DEBUG: Send: RCPT TO: DEBUG: Recv: 554 : Sender address rejected: Access denied DEBUG: Send: RSET DEBUG: Recv: 250 Ok DEBUG: Send: QUIT DEBUG: Recv: 221 Bye

The sender address rejected part in ominous. The address used is the same as the smtp login and is an actual account on the server (as opposed to being part of a catchall) also doesn't make any sense as I can individually send to the people. Any ideas? I'm new to a lot of this so am not sure what could be the problem.

[vanalive]

I'm having the same problem with a fresh install of 2.2.5. 

Emailing one or more contacts works fine from the search view, but Civimail bounces all contacts, does not send and puts them "on hold".

Bounce status:
Invalid   recipient is not recognized

I'm using a shared host (a2 hosting, with imap, cpanel used for config).  If I disable the VERP from address, it does the same thing. 
My SMTP settings work, cron for polling works, and cron for list works.

Also, in my test email, instead of listing the html optout links it shows o...@mysite.com.  I can't find where one sets php opt out instead of verp opt out. 

[vanalive]

I also notice a lot of similar ones in this thread:

http://forum.civicrm.org/index.php?topic=6440.0

I'm not a great hacker, but is there any chance that the CiviMail script is not authenticating to the SMTP server (my host requires user and password)??  Is there a way to hack in a manual authentication script?

[vanalive]

Switching to sendmail works fine and gets rid of verp addresses, so perhaps that should be in the instructions..

[Chris Burgess]

Sendmail works for you, but for another person SMTP may be the required method.

Which will work depends on your hosting setup, which is why the instructions don't just say "Use Sendmail! It's AAA***."