CiviCRM Community Forums (archive)

I had a similar problem earlier this year as well on CiviCRM 2.2.x which I managed to work around. I can't remember exactly what I did because it was a long time ago and we don't have that problem anymore.

Anyway, can you give me some more details?

 - are these users logged in or anonymous?
 - what options have you set for "register multiple participants" and "allow same email address" for the event?
 - are these "missing" users listed in the civicrm_participants table in the database?

The problem I think we had occurred when we had logged in users buying tickets for themselves and a partner using the register multiple participants feature and we had the "allow same email address" feature checked. A profile collected first and last names. The subsequent participants first and last name were not being exported on a search, only the primary participant.

If you are up to the task, I would try backing up your database and civicrm install and then updating to civicrm 3.0.1 to see if it captures those missing participants in the searches and/or reports. The new reporting features are really powerful and I would try them out for yourself. You might find it finds those "missing" participants without any trouble.

Cheers

You may find this post interesting:
http://forum.civicrm.org/index.php?topic=10052.0

Try setting your strict dedupe rules for contacts to email = 10, first name = 10, last name = 10 and total = 30, that may help your future events.

I'm surprised to hear they aren't in the civicrm_participant table.... try doing the following SQL statement on the table
SELECT * FROM `civicrm_participant` WHERE `registered_by_id` IS NOT NULL
Do you get any matching records?

This selects all those event participants that were registered by someone else using the "register additional participants" option on the event page.

since you have the confirmation emails for most of the people, can you check and see the following:

1. Do any of them use the same email address

2. Is the registration happening while they are logged into the system. i.e. is someone registering from the same logged in user multiple times?

lobo

I set myself up to receive a bcc for all confirmation emails and have only received 4 messages while CiviEvent lists 33 participants. I checked the mail logs on the server and only 4 messages were sent.

I think I am missing something obvious here, but I can't put my finger on it. I am going to check with my hosting company (WiredTree) to see if they have any ideas.