CiviCRM Community Forums (archive)

Hi All,

I just installed Drupal 6.15 and Civicrm 3.0.3 on a Linux server running PHP 5.2.10 and Mysql 14.14. I reinstalled an entire installation because I thought I screwed up something and that a clean install would solve the problems but they are still around.....

Here are my civicrm problems. Every time I try and update or add an option under
Home » CiviCRM » Administer CiviCRM » Option Groups I get an error

"Sorry. A non-recoverable error has occurred.

We experienced an unexpected error. Please file an issue with the backtrace

Return to home page."

here is the back trace.


/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 256
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Admin/Page/Options.php, fatal, 95
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Admin/Page/Options.php, preProcess, 193
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 209
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 333
, civicrm_invoke,
/hsphere/local/home/***/www.***.org/includes/menu.inc, call_user_func_array, 348
/hsphere/local/home/***/www.***.org/index.php, menu_execute_active_handler, 18


My other problem is that whenever I try and add a custom profile field it does not add. No error it just does not add.

The user name on the database has full dba access to the database.

The drupal install and the civicrm install share the same database.

The drupal install is configured to use a table prefix ie drupal_table_name.

Any help would be awesome because I am totally lost!


Thanks,

Christopher, NewFound Technologies

Thanks for the reply. This happens all over the civiCRM almost all of the (option lists throw an error) and when I try and update a field or add something it never gets into the database but it correctly pull information from the database site so its not just specific to that example. I will try and provide more information. FYI I am using FireFox 3.5.6.

For example the url goes from this at the form

http://www.***.org/civicrm/admin/options/individual_suffix?group=individual_suffix&action=add&reset=1

To this after the form is submitted

http://www.***.org/civicrm/admin/options/individual_suffix

In this example I wanted to add the suffix "MD" without quotes to the CIVICRM system list of suffixes and in return I got the same error as below but with the following backtrace.

/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 256
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Admin/Page/Options.php, fatal, 95
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Admin/Page/Options.php, preProcess, 193
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 209
/hsphere/local/home/***/www.***.org/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 333
, civicrm_invoke,
/hsphere/local/home/***/www.***.org/includes/menu.inc, call_user_func_array, 348
/hsphere/local/home/***/www.***.org/index.php, menu_execute_active_handler, 18

 

I have tried the stuff in the link and it did not fix anything. The thing is that I have not moved the site at all. It is a fresh install on both fronts, drupal and civicrm.

1. A couple of questions. I know in another version of civicrm there was a problem with drupal using table prefixes and you had to add something to the settigns.php file, could that have something to do with the problems? Do I need to add that code to the settings.php file?

2. Could this be caused by a file or folder permissions problem ie not having something set to 777 vs 755?

3. What is CRM_CORE_DAO? because if I read the backtrace right isn't that where the problem is coming from?

4. The user on this install has dba permissions on two other databases that were used for drupal / civicrm test installs could that be a problem causer too?

At this point you might want to contact Web Access for install / configuration support - http://www.webaccessglobal.com/opensource/civicrm-professional-services

Just an idea..  What browser are you using?  I've been fighting jquery problems with IE 8.

Here is the update. I think this is all about JavaScript and CSS things are not getting posted back to the site correctly. Civicrm when accessed with my custom theme through drupal appears as it should but when accessed with IE it starts to fall apart. First my menu (nice menu) starts to loose its set colors and the text in the left col nav menu starts to look funny. My first thought was to switch a drupal default theme to see if that fixed things. Well it is enabled me (in IE only) to post to the options and edit the options without error. The only problem is that nothing looks like it should! Civicrm is a Javascript and CSS monster! So does this spur any other thoughts???

Here is a short list of the modules (copy and paste from the admin->config section) that I have installed does anyone know if they might cause css or javascript compatibility issues?

Actions
Administration theme
Charts
CiviGroup Roles Sync
CiviMember Roles Sync
Clean URLs
Community tags
Configure decisions
Date and time
Devel settings
GMap
GMap Location
Global Redirect
Google Analytics
Image assist
Image toolkit
Images
Input formats
Job queue
Languages
Link checker
Location
Logging and alerts
Mailhandler
Mime Mail
Nice Menus
Performance
Performance logging
Printer, e-mail and PDF versions
Private messages
SWF Tools
Search settings
Simplenews
Tagadelic configuration
Voting API

Thanks,

thats a good point. though I have not directly tried things just one time at a time I will tonight.

well maybe it is not a css or js script problem with nicemenus because the module i have installed has not changed since 2008. does anyone know if civicrm impelents a menu hook? better yet has anyone used civicrm and nicemenus before? or something close to it?