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  • I need really HELP with CiviMail Bounce Type Management!
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Author Topic: I need really HELP with CiviMail Bounce Type Management!  (Read 15995 times)

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
January 30, 2010, 02:48:57 am
Quote from: jscm on January 27, 2010, 06:49:23 pm
I sent bulk mailing at all my contacts (They are 978), with a throttle of 500, I've got that ALL emails was sent correctly and.. AFTER when my crontab start civimailprocessor I received for first set (500 contacts) 12 bounce and 2 reply, for second set (478 contacts) I received 27 bounce.

In this way everything is working properly.
And for ALL bounce I have received several bounce reason by Mail Delivery Notification.

This is GOOD for CiviCRM 3.0.3.

In CiviCRM 3.0.4 everything don't work properly. because I receive bounce "Immidiatly", in this way CiviMail don't send emails and there isn't any Mail Delivery Notification... but only bounce with equal bounce reason.

Thanks a lot for your thorough testing! This, indeed, means that something went wrong in 3.0.4. I tried to track this down on Friday, but with no luck – in my tests all emails were sent out properly.

The main mailing-related component which we changed in 3.0.4 is the library behind CiviMailProcessor, but from your reports the problem is right there when sending, not when processing the bounces. The files that we changed between 3.0.3 and 3.0.4 (unless I miss some vital change in some other file) that are related to sending emails (rather than processing the bounces) are CRM/Mailing/BAO/Mailing.php, CRM/Mailing/Event/BAO/Reply.php and CRM/Utils/Mail/FixedMailMIME.php – can you check whether overwriting these files in your 3.0.4 install with their versions from 3.0.3 changes anything?

You can download the 3.0.3 versions of these files from the below locations:

http://svn.civicrm.org/civicrm/tags/tarballs/3.0.3/CRM/Mailing/BAO/Mailing.php
http://svn.civicrm.org/civicrm/tags/tarballs/3.0.3/CRM/Mailing/Event/BAO/Reply.php
http://svn.civicrm.org/civicrm/tags/tarballs/3.0.3/CRM/Utils/Mail/FixedMailMIME.php

If 3.0.4 with the above files from 3.0.3 still doesn’t work, then maybe the mail processing library is indeed the culprit. In that case, please delete your 3.0.4 install’s packages/ezc directory and copy 3.0.3 version’s packages/ezc directory in there. (Note that we explicitly upgraded that library to make it work with Gmail where 3.0.3 breaks, but you report that you get the bounces immediately when you send the emails, so we need to fix that first).
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

jscm

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Re: I need really HELP with CiviMail Bounce Type Management!
January 30, 2010, 05:15:22 pm
I done all tests.. but in 3.1.1 (I had installed it).

so.. there was no improvement.

I have downloaded 3 files as you ask and performed tests ...without success
after I have chaged ezc directory, as you ask... withour success in tests.

I have problem also with 3.1.1
« Last Edit: January 31, 2010, 05:44:27 am by jscm »

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
February 01, 2010, 08:22:30 am
I think I fixed the bug behind the CiviMail in CiviCRM 3.0.4/3.1.1 not sending emails; the relevant issue is CRM-5743.

Can 3.0.4 users overwrite their CRM/Mailing/BAO/Job.php file with the one from http://svn.civicrm.org/civicrm/branches/v3.0/CRM/Mailing/BAO/Job.php and verify?

Can 3.1.1 users overwrite their CRM/Mailing/BAO/Job.php file with the one from http://svn.civicrm.org/civicrm/branches/v3.1/CRM/Mailing/BAO/Job.php and verify?
« Last Edit: February 01, 2010, 09:39:08 am by Piotr Szotkowski »
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Alan.Guggenheim

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Re: I need really HELP with CiviMail Bounce Type Management!
February 01, 2010, 08:55:34 am
On 3.1.1 it seems to have fixed it on a small batch. Did not test yet for a large blast.
Thanks

jscm

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Re: I need really HELP with CiviMail Bounce Type Management!
February 05, 2010, 06:13:36 pm
On 3.1.1 It seems work also for me...
but only if I use a FROM email (to send) and Mail Account (to receive) that are the same email alias of my mailbox.

I have to make more tests.. but it seems really work :-D

THANK YOUUUU!!! :-D

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
February 15, 2010, 04:56:34 am
Quote from: jscm on February 05, 2010, 06:13:36 pm
On 3.1.1 It seems work also for me...
but only if I use a FROM email (to send) and Mail Account (to receive) that are the same email alias of my mailbox.

This is most probably your mailserver’s setting, which only accepts emails from your account to battle spam.
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

jscm

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Re: I need really HELP with CiviMail Bounce Type Management!
March 07, 2010, 08:10:07 am
Hi,
I have today installed CiviCRM 3.1.3 ... I tried to send email at 2 mail box. The first is a valid email, second is invalid.

I've got EQUAL problem that I had in CiviCRM 3.0.4.
You previously posted to me a valid work around that solve problem in 3.0.4 and 3.1.1.  I was Happy! :)

I [waited 3.1.3 release to upgrade my 3.0.3 release, but now I see that 3.1.3 don't fix the problem.

Why didn't fix the problem? There will be soon a release with CiviMAIL fixed?

I don't want keep my 3.0.3 release to sent bulk mailing.
Can you help me? Can you help all people with this problem?

I will make other tests!

best regards

jerry
Milan (Italy)

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
March 08, 2010, 03:55:28 am
Quote from: jscm on March 07, 2010, 08:10:07 am
I've got EQUAL problem that I had in CiviCRM 3.0.4.
You previously posted to me a valid work around that solve problem in 3.0.4 and 3.1.1.  I was Happy! :)

I [waited 3.1.3 release to upgrade my 3.0.3 release, but now I see that 3.1.3 don't fix the problem.

Do the contacts that you try to email have a name, or do they only have email addresses? (We found an issue with mailing name-less contacts.)

Alternatively, can you try (on your 3.1.3 install) try a test CiviMail mailing (one of the steps of the wizard) and let us know what is the error that you see?
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

jscm

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Re: I need really HELP with CiviMail Bounce Type Management!
March 08, 2010, 04:25:18 am
My contact in CiviCRM are almost all nameless, but only email address.

I will do tests!

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
March 08, 2010, 05:06:14 am
Quote from: jscm on March 08, 2010, 04:25:18 am
My contact in CiviCRM are almost all nameless, but only email address.

I will do tests!

Can you then try overwriting your CiviCRM 3.1 install’s CRM/Utils/Mail/FixedMailMIME.php file with the one from http://svn.civicrm.org/civicrm/branches/v3.1/CRM/Utils/Mail/FixedMailMIME.php (this is our tentative fix for this issue)?
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

JoeMurray

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Re: I need really HELP with CiviMail Bounce Type Management!
March 23, 2010, 09:04:18 am
Piotr, one of my clients running 3.0.4 is having delivery issues on contacts with no names. To fix this, what's the recommended set of files?

Should I use the three 3.0.3 files, just the one 3.1.1 fixed file, or the fixed 3.1.1 file and the other two 3.0.3 files?

Thanks,
Joe
Co-author of Using CiviCRM https://www.packtpub.com/using-civicrm/book

Piotr Szotkowski

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Re: I need really HELP with CiviMail Bounce Type Management!
March 25, 2010, 10:48:58 am
Quote from: JoeMurray on March 23, 2010, 09:04:18 am
Piotr, one of my clients running 3.0.4 is having delivery issues on contacts with no names. To fix this, what's the recommended set of files?

I think this is CRM-5914 and the fix was not yet released (nor backported to 3.0), but it seems to be r26466. Is there a chance you can try backporting it to that client’s install and verify?
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

JoeMurray

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Re: I need really HELP with CiviMail Bounce Type Management!
March 26, 2010, 09:02:33 am
The Mail.php is very different on the client's machine, so I'm not confident it's appropriate to try to just do the one patch. I'm going to upgrade the site to the latest tarball, then apply the patch and post the results here.
Co-author of Using CiviCRM https://www.packtpub.com/using-civicrm/book

c-c-m

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Re: I need really HELP with CiviMail Bounce Type Management!
March 30, 2010, 02:37:57 am
I'm also having the same problem and I'm using CiviCRM 3.1.3 for drupal and trying to send emails using Google Apps to emails which work fine when sending test emails.

As far as I understand there's no solution yet for this bug and we have to wait till 3.1.4 is released or we have to backport to previous version (in such case, how are we to do that?)

Any help will be appreciated, since I'm completely lost and CiviMail gets completely useless without it.

Thanks

xavier

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Re: I need really HELP with CiviMail Bounce Type Management!
March 30, 2010, 08:14:34 am
Not sure that's the same issue, with google apps it seems to be limited in the number of emails you can send by smtp. Try using your local mail server (via sendmail or smtp) to send the mails instead.


X+

PS. On the next version, it will have a mail() (the default function on php) that should make it easier to config.
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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • I need really HELP with CiviMail Bounce Type Management!

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