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Author Topic: Erratic behavior on Membership renewals after upgrading  (Read 2885 times)

Laryn

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Erratic behavior on Membership renewals after upgrading
July 16, 2010, 07:42:07 am
We recently upgraded to 3.1.5 and have noticed that while new memberships seem to be working fine, renewals are not (at least not usually, once in a while they do).

The Membership Start Date is often blank/missing, and the Membership End Date is often set to "November 29, 2000" for some inexplicable reason. This also causes the user to be set to "Expired" and via the Drupal sync module, their access to the site is denied even though they have just renewed. I believe they are also getting renewal reminder notices.

Anybody have any idea why this could be? I looked in the error logs and don't see anything that seems to relate.
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Kurund Jalmi

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Re: Erratic behavior on Membership renewals after upgrading
July 19, 2010, 03:13:41 am
Might be a bug in CiviCRM so can you please provide exact steps to replicate this issue.

Thanks,
Kurund
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Laryn

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Re: Erratic behavior on Membership renewals after upgrading
July 19, 2010, 11:35:32 am
Thanks, Kurund,
We haven't been able to reliably predict what causes it. Could it be a timeout issue of some kind? The site admin tells me that Civi is running markedly slower after the upgrade. Is that expected behavior?
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Kurund Jalmi

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Re: Erratic behavior on Membership renewals after upgrading
July 19, 2010, 10:07:40 pm
Nope, upgrade should not slow your CiviCRM. Can you make sure your resource url etc are correct. Also you might want to check your access logs and investigate why CiviCRM is slow.

HTh
Kurund
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Laryn

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Re: Erratic behavior on Membership renewals after upgrading
July 20, 2010, 09:22:54 am
Hmm... well, the access logs had some "undefined index" errors related to some membership types that were disabled, but I don't think that's related. I reenabled those membership types for now.

I did another renewal test and again the membership Start Date is erased completely, and the End Date is set to November 29th, 2000. There weren't any errors in the error log, and the access log seems to be clear too (excerpt pasted below).

I will investigate if the "debug" options can help me out on this, I'm at a loss....
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Kurund Jalmi

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Re: Erratic behavior on Membership renewals after upgrading
July 20, 2010, 11:03:59 am
Can you give details of the membership ( start date, end date, join date, status ) that was expired and again same details after renewing.

Kurund
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bdanza

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Re: Erratic behavior on Membership renewals after upgrading
July 21, 2010, 08:12:38 am
I am having the same problems, it looks like people renewing from an expired membership are given an end date of Nov 11 2000...

Laryn

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Re: Erratic behavior on Membership renewals after upgrading
July 21, 2010, 08:38:51 am
Quote from: Kurund Jalmi on July 20, 2010, 11:03:59 am
Can you give details of the membership ( start date, end date, join date, status ) that was expired and again same details after renewing.

Kurund

I manually reset all fields (member since, start date, end date) on a test user and then renewed -- and none of them changed. It took the contribution and that shows up in my dashboard, but this time no membership information changed at all. I'll see if I can get the earlier issue to happen again, perhaps on a user that I don't manually reset the dates for. I assume this current issue of not changing the dates at all is related, though.
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Kiran Jagtap

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Re: Erratic behavior on Membership renewals after upgrading
July 23, 2010, 08:02:55 am
hi,

This is bug and filed issue is here : http://issues.civicrm.org/jira/browse/CRM-6531

thanks,
kiran
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Ashwini

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Re: Erratic behavior on Membership renewals after upgrading
July 26, 2010, 01:43:50 am
Hi,
  You might want to integrate this patch : http://fisheye2.atlassian.com/changelog/CiviCRM?cs=28866
  and let us know if it works for your install.

Thanks,
Ashwini

Laryn

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Re: Erratic behavior on Membership renewals after upgrading
August 02, 2010, 11:28:36 am
I'll try adding this patch and will update if it seems to be working. Thanks, Ashwini!
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Laryn

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Re: Erratic behavior on Membership renewals after upgrading
August 05, 2010, 01:24:36 pm
Ashwini, your patch didn't seem to work perfectly, but I notice the bug report is marked as "fixed" -- how can we get those "official" updated files to test it on our server?
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Donald Lobo

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Re: Erratic behavior on Membership renewals after upgrading
August 05, 2010, 01:37:33 pm

can you elaborate a bit more on what part of the patch worked and what did not so we can go back and check and fix.

you might want to comment on the issue directly: http://issues.civicrm.org/jira/browse/CRM-6531

so we can track it there

lobo
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Laryn

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Re: Erratic behavior on Membership renewals after upgrading
August 05, 2010, 01:57:15 pm
Sure, I was hoping to test some official files since I input the changes by hand and can't rule out my own error, but I'm told that some recent new memberships aren't recording contributions or memberships now. Haven't fully tested the renewal side of things.
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hunt3r

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Re: Erratic behavior on Membership renewals after upgrading
August 06, 2010, 08:18:57 am
I'm having the exact same behavior on renewals, (Not Good).  We recently migrated from Joomla/AEC to Drupal/CiviCRM and have been having a lot of issues.  This one being the latest.  Can anyone confirm that this bug has been fixed in the latest version of CiviCRM (3.2)?

http://www.phillymtb.org

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