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  • Not processing bounces
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Author Topic: Not processing bounces  (Read 6597 times)

penguintrax

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Re: Not processing bounces
March 08, 2012, 08:51:03 am
Can you confirm if this patch is for 4.1 only and is it Drupal and/or Joomla?

Thanks much - I pulled down mailing.php from my Joomla 1.7 / Civi 4.0.8 install and can't match lines to the patch.

Donald Lobo

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Re: Not processing bounces
March 08, 2012, 10:32:09 am

this patch is for 4.1 only when we migrated to using api v3. I dont know if it will work in 4.0

lobo
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Tony Horrocks

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Re: Not processing bounces
March 09, 2012, 05:33:37 am
Sorry for the late reply.

No it did not change. Got the following log message

2012-03-09 13:31:52   Fetch Bounces   
0
Summary
Finished execution of Fetch Bounces with result: Failure, Error message: Process Bounces failed
Details

Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Finished execution of Fetch Bounces with result: Failure, Error message: Process Bounces failed
Tony Horrocks
Author of the CiviCRM CookBook https://www.packtpub.com/web-development/civicrm-cookbook

penguintrax

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Re: Not processing bounces
March 12, 2012, 09:20:33 am
Tony,

did you try the patch that was published on Mar 7, an update to mailing.php
https://fisheye2.atlassian.com/changelog/CiviCRM?cs=38999

I'm assuming the util.php patch remained the same.

Issue is marked as Fixed/Completed in Issue Tracker. Just looking for a confirmation from one of the affected folks that it worked for them.

Barbara

dhoogmoed

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Re: Not processing bounces
March 12, 2012, 04:02:51 pm
Thanks! This certainly fixed my bounce problem!

penguintrax

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Re: Not processing bounces
March 27, 2012, 01:29:08 pm
We have successfully applied the patch and bounced messages AND unsubs are being processed as they should.

Thank you all very much. As soon as budget allows, we will be a participant in the Make It Happen campaign.

TeakMcGlukes

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Re: Not processing bounces
March 29, 2012, 04:09:08 pm
Fixed mine as well, thank you guys very much.

robbrandt

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Re: Not processing bounces
June 12, 2012, 08:31:34 pm
Hi.  I am having the identical problem and have applied the patch above, but the test contact is still not being marked as Opt Out.

All the above symptoms are the same.  The email bounces to my googlemail account, when the cron runs the bounced email disappears from googlemail, but the contact is not opted out.

What information can I provide to you that will help debug this?

robbrandt

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Re: Not processing bounces
June 15, 2012, 11:27:53 pm
I've upgraded to 4.1.3 and it now works.  Thanks.

DaveT

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Re: Not processing bounces
January 21, 2013, 06:42:44 pm
I think I am having this same or similar problem

Bounces are being processed into the ignored or processed folder but no updates to the contact records or mailing reports.  Also this table - civicrm_mailing_event_bounce - does not have any entries.

did this patch resolve the problem?  any way to determine if I have the same problem?

thanks

civi5

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Re: Not processing bounces
February 28, 2013, 10:37:13 am
I too am having the same problem.  Everything seems to work expect the bounces are not processed.  I get the emails in the bounce inbox and they get moved to the civicrm/processed box but the contact in Civi is not put on hold.  Also there are no rows added to the civicrm_mailing_event_bounce table, should they be added here?

I am running 4.2.8 so I dont think I need to apply the patch.  Anyone have any suggestions on what to try? 

My fetch bounces reports
Details:
Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Finished execution of Fetch Bounces with result: Success (a:0:{})

But no contacts are ever marked.  The emails go out and everything else works as expected.  Just not the bounce processing.

Donald Lobo

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Re: Not processing bounces
February 28, 2013, 05:02:34 pm

can you add debugging code here:

CRM/Utils/Mail/EmailProcessor.php

and see if u can figure whats happening and why. You'll need php skills to do so

lobo
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civi5

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Re: Not processing bounces
March 01, 2013, 12:03:27 pm
Can do.  Thanks for the lead on where to look.  I will tackle this on Monday though.

DaveT

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Re: Not processing bounces
March 03, 2013, 06:03:40 pm
I do not have php skills but would be happy to do testing or provide other information

thanks

civi5

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Re: Not processing bounces
March 04, 2013, 02:48:57 pm
Got it straightened out. The problem was a forwarding rule on the catch all email address and it was messing up the VERP address.  The emailProcessor was key to determining the problem.  I just used some simple echo statements to figure out what was going wrong. It was processing the request but they were not matching up perfectly so it was not tracking them back to the intended contact and that is why they were not getting put on hold or marked as bad addresses. 

Thanks for the pointers on which file to look in. That made all the difference.
Pages: 1 [2] 3
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Not processing bounces

This forum was archived on 2017-11-26.