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  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Not processing bounces
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Author Topic: Not processing bounces  (Read 6597 times)

TeakMcGlukes

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Not processing bounces
February 22, 2012, 04:05:26 pm
I can send an email out via CiviMail with the following settings:

Name: return
Server: imap.googlemail.com
Username: return@example.com
Password: (return's password for Google Apps)
Localpart: return+
Email domain: example.com
Return-Path: (leave blank)
Protocol: IMAP
Source: (leave blank)
Use SSL?: tick the box
Default Option?: Bounce Processing

I made up a junk address to send the mail to, and the bounce returned into the inbox of my return address.  I ran ran the processor under Settings - Scheduled Jobs and it seems to have ran successfully.

The processor successfully accessed my gmail return address, and it moved the bounced email to a folder it created: "inbox/civimail/processed".  All seems good except that in the report in CiviMailer it does not show that as having been a bounced address.

Any help would be much appreciated.

Thanks,
Teak

TeakMcGlukes

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Re: Not processing bounces
February 24, 2012, 09:45:28 am
I am about 5 weeks behind on a mailing I really want to get out, but this is a first mailing so I know there are going to be a ton of dirty addresses.  I want to get this working before I send the message out, so any help would be so greatly appreciated.

xavier

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Re: Not processing bounces
February 24, 2012, 12:28:30 pm
Hi,

Sounds weird, if it can move the email you are pretty far down the line. Could you try add debug messages in the code and try finding where it get confused?

Tip: you can move back the message to inbox using gmail interface and process it again.
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

TeakMcGlukes

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Re: Not processing bounces
February 24, 2012, 01:36:20 pm
Thanks for the reply.  I do not know how to code in the error handling. I could try.... :(

Are there any settings that I might be missing?  I am just having a heck of a time with the CiviMailer.  I know it's good software and powerful, but I just need to push over this hump to make it utilitarian.

ryeradio

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Re: Not processing bounces
February 29, 2012, 08:23:24 pm
I am having the same issues any updates on this?

penguintrax

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Re: Not processing bounces
March 01, 2012, 09:09:53 am
I'm having the same problems - emailprocessor.php is doing everything except marking the bouncing address as 'on hold'. Incredibly frustrating - right now we're paying for our client to use Mail Chimp because we can't have 100s of bouncing email addresses clogging our mail server and endangering the server's mail reputation.

This install is:

Joomla 1.7.3
CiviCRM 4.0.8
Apache version   1.3.42
PHP version   5.2.17
MySQL version   5.0.92-community

xavier

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Re: Not processing bounces
March 02, 2012, 03:56:38 am
@penguintrax,

Could you help us help you? We need someone that has the problem to track down where the problems happen and debug.

The easiest to debug is to use imap, because then it's just a matter from dragging the processed email from the processed folder back to inbox and run the process again.

We are keen to fix the problem, but we will need your help to find where the problem is.
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

Carlo Landmeter

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Re: Not processing bounces
March 02, 2012, 08:28:30 am
I'm having the same issue with Drupal 6 installation with 4.1.0

I have opened an issue already: http://issues.civicrm.org/jira/browse/CRM-9796

If you want me to debug, I can be available on IRC.

penguintrax

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Re: Not processing bounces
March 02, 2012, 09:37:26 am
@Xavier

What would you like me to do to assist - more than willing!

We were going to do an upgrade to 4.1 this weekend - should I hold off on that??

Feel free to email me directly - barbara AT lyonshost DOT com

garkalulu

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Re: Not processing bounces
March 06, 2012, 10:13:59 pm
I have upgraded to 4.1.1 but the problem is still there.

please let me know how can I be of any help. I am able to move the email back to the inbox but not sure how to go about doing the debugging..
« Last Edit: March 06, 2012, 10:17:04 pm by garkalulu »

Tony Horrocks

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Re: Not processing bounces
March 07, 2012, 05:40:09 am
Just picking up on Lobo's hard and soft bounces note here http://issues.civicrm.org/jira/browse/CRM-9796

What is the difference between a hard and soft bounce?

I'm doing a set up using 4.1 on D7 and using a Gmail pop account as my bounced mail mailbox.

I'm finding that when I send out a CiviMail to addresses that I know will bounce, the bounces get returned to the Gmail box correctly.

When I run Fetch Bounced emails the messages certainly disappear - so something is going on - but the related contact does not have Email on hold set.

Am I missing something or is there a different behaviour?

Tony Horrocks
Author of the CiviCRM CookBook https://www.packtpub.com/web-development/civicrm-cookbook

Tony Horrocks

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Re: Not processing bounces
March 07, 2012, 05:50:21 am
Further to this I just set the whole thing up on the Civi demo site.

Theres a group called Bounce with a user who definitely has a bounce-able email address

Ive sent out a mailing and run the bounce processor.

It processes the bounce but does not alter the contact record.
Tony Horrocks
Author of the CiviCRM CookBook https://www.packtpub.com/web-development/civicrm-cookbook

Donald Lobo

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Re: Not processing bounces
March 07, 2012, 06:11:15 am

the demo server is not supposed to send out any email? all email gets directed to /dev/null. Did u get an email from the demo server?

dont think we have bounce processing set up on there either

lobo
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Tony Horrocks

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Re: Not processing bounces
March 07, 2012, 07:16:56 am
Oh yeah. You're right. Probably stops masses of pr0n. Anyways, I still have this problem though!
Tony Horrocks
Author of the CiviCRM CookBook https://www.packtpub.com/web-development/civicrm-cookbook

Donald Lobo

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Re: Not processing bounces
March 07, 2012, 09:28:45 am

Can you try the patch attached to this commit:

https://fisheye2.atlassian.com/changelog/CiviCRM?cs=38995 (should appear there in an hour or so)

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Not processing bounces

This forum was archived on 2017-11-26.