CiviCRM Community Forums (archive)

I'm running tests on my contribution pages now. Each one is setup to notify a specific e-mail address when they're purchased (via "Thank-you and Receipting"). I've just completed a test purchase (using the live Paypal system) and I did not receive any e-mails from CiviCRM. The contribution is shown as complete, suggesting the workflow is ok. And Paypal sent notifications of the payment to the purchaser and vendor, suggesting the payment worked. What do I need to do to ensure the CiviCRM notification e-mails are sent?

(I've tested the e-mail address the notifications are supposed to be sent to and it's working. I've configured the outbound SMTP server at "Settings - SMTP Configuration" and I've double-checked the settings.)

PS: I'm using CiviCRM 1.9.x and Drupal 5.x. Drupal notification e-mails (eg. from the update module) are sent correctly.

One other thing to check is that the FROM email you've specified under "Thank you and receipting" >> "Receipt From Email" is a valid email sender in your environment.

So sending e-mail to contacts fails with the following error message. Any thoughts?

------------------------------------------------------------
     Sorry. A non-recoverable error has occurred.

    Array

    Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

=>
    [message] => Invalid response code received from server
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Invalid response code received from server" code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

It's possible. I'm with Dreamhost (dreamhost.com) and their online doco does mention exim4. I just can't tell if its the e-mail package I'm using. There is a /var/log/exim4 directory but I don't have access.

Thanks. I've already ask my hosting provider for mail logs - no joy yet. I'll search as you suggest.

In the past, that error has most often been a result of smtp authentication configuration problems (wrong password, FROM email address not a valid sender for the domain, etc.). Pretty sure there are some threads on this forum with instructions for adding debug statements to CiviCRM to get additional clues.

We dont need civimail enabled for this

Your best bet would be to edit packages/Mail/smtp.php and try to debug the function send( ) there. Its an issue with the smtp package and your mail server. You might get a bit more detailed error messages there. Note that you need some php skills to add and decipher debugging output in the package

lobo

the trace does not display the mail form / rcpt to addresses. you might want to add your own debug statements to print those two addresses out. That might give you a clue as to why dreamhost is rejecting the rcpt to address

lobo