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  • HTTP Error 500 (Internal Server Error)
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Author Topic: HTTP Error 500 (Internal Server Error)  (Read 8518 times)

aluidens

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  • MySQL version: 5+
  • PHP version: 5.1+
HTTP Error 500 (Internal Server Error)
March 22, 2012, 02:16:45 pm
I have just installed CiviCRM 4.1.1 on a fresh Joomla 2.5.3 and I get the following error when clicking on any of the three "Go" buttons or perform any Administration function:

The website encountered an error while retrieving http://www........com/clf/administrator/?option=com_civicrm&task=civicrm/admin/domain&action=update&reset=1&civicrmDestination=%2Fclf%2Fadministrator%2F%3Foption%3Dcom_civicrm%26task%3Dcivicrm%2Fadmin%2Fconfigtask%26reset%3D1. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.


Any ideas of why this is happening?

Thank you in advance.

Best regards,

Angelo.

Hershel

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Re: HTTP Error 500 (Internal Server Error)
March 23, 2012, 06:15:11 am
A 500 error should store an error message in the server logs. Can you find that?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
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  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 25, 2012, 05:07:15 am
Here are the contents of the server log:


Mar 22 22:04:15  [info] $Fatal Error Details = Array
(
    [message] => The <a href="/clf/administrator/?option=com_civicrm&amp;task=civicrm/admin/mailSettings&amp;reset=1">default mailbox</a> has not been configured. You will find <a href="http://book.civicrm.org/user/basic-setup/email-system-configuration">more info in our online user and administrator guide.</a>
   
Code: [Select]
=>
)


Mar 22 22:04:15  [info] $backTrace = /var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 303
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Mailing/Form/Group.php, fatal, 57
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Form.php, preProcess, 329
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 99
/var/www/html/clf/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/var/www/html/clf/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, handle, 284
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 227
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, invoke, 85
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 45
/var/www/html/clf/libraries/joomla/application/component/helper.php, require_once, 388
/var/www/html/clf/libraries/joomla/application/component/helper.php, executeComponent, 357
/var/www/html/clf/administrator/includes/application.php, renderComponent, 152
/var/www/html/clf/administrator/index.php, dispatch, 46

Thank you very much for your assistance.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
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  • Posts: 4640
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  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
March 25, 2012, 05:19:11 am
This message is:

The default mailbox has not been configured. You will find more info in our online user and administrator guide.

You need to setup that mailbox.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 06:53:56 am
Thank you for your assistance.

Here is the results of an attempt to configure the default mailbox:

Server error
The website encountered an error while retrieving http://www.deci3.com/clf/administrator/?option=com_civicrm&task=civicrm/admin/domain. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

This happens with any configuration attempt through the administrator menu in CiviCRM as soon as I click on "Save".

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 06:57:10 am
What are you full versions of MySQL and PHP?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 12:16:32 pm
Thanks!

You have hinted on what might be the problem.
The current version of MySQL and PHP are 5.0.67 and 5.2.9 respectively.  CiviCRM 4.1.1 requires 5.1+ and 5.2+ respectively.

I am going to upgrade MySQL to 5.1.52 and see.

Best regards,

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 12:44:11 pm

Actually, the versions are:
MySQL 5.1.52
PHP 5.3.8

Still I get the same errors.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 01:00:23 pm
Was that always the MySQL version? If not, then perhaps reinstall now that it's 5.1.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 27, 2012, 02:48:58 pm
The MySQL version was always 5.1.52.

I have removed CiviCRM and its database and reinstalled with the same results.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
March 28, 2012, 03:27:56 am
When you try to configure the mailbox, what error is thrown in the log?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
March 28, 2012, 04:26:53 am
The items in the log file:


Mar 22 22:04:15  [info] $Fatal Error Details = Array
(
    [message] => The <a href="/clf/administrator/?option=com_civicrm&amp;task=civicrm/admin/mailSettings&amp;reset=1">default mailbox</a> has not been configured. You will find <a href="http://book.civicrm.org/user/basic-setup/email-system-configuration">more info in our online user and administrator guide.</a>
   
Code: [Select]
=>
)


Mar 22 22:04:15  [info] $backTrace = /var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 303
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Mailing/Form/Group.php, fatal, 57
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Form.php, preProcess, 329
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 99
/var/www/html/clf/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/var/www/html/clf/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, handle, 284
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 227
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, invoke, 85
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 45
/var/www/html/clf/libraries/joomla/application/component/helper.php, require_once, 388
/var/www/html/clf/libraries/joomla/application/component/helper.php, executeComponent, 357
/var/www/html/clf/administrator/includes/application.php, renderComponent, 152
/var/www/html/clf/administrator/index.php, dispatch, 46

Mar 27 09:41:31  [info] $Fatal Error Details = Array
(
    [message] => You do not have permission to access this page
    [code] =>
)


Mar 27 09:41:31  [info] $backTrace = /var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 303
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php, fatal, 502
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System.php, permissionDenied, 185
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Event/Page/EventInfo.php, permissionDenied, 66
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 227
/var/www/html/clf/components/com_civicrm/civicrm.php, invoke, 79
/var/www/html/clf/components/com_civicrm/civicrm.php, civicrm_invoke, 24
/var/www/html/clf/libraries/joomla/application/component/helper.php, require_once, 388
/var/www/html/clf/libraries/joomla/application/component/helper.php, executeComponent, 357
/var/www/html/clf/includes/application.php, renderComponent, 187
/var/www/html/clf/index.php, dispatch, 42

Mar 27 11:19:51  [info] $Fatal Error Details = Array
(
    [message] => You do not have permission to access this page
    [code] =>
)


Mar 27 11:19:51  [info] $backTrace = /var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 303
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php, fatal, 502
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System.php, permissionDenied, 185
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Event/Page/EventInfo.php, permissionDenied, 66
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 227
/var/www/html/clf/components/com_civicrm/civicrm.php, invoke, 79
/var/www/html/clf/components/com_civicrm/civicrm.php, civicrm_invoke, 24
/var/www/html/clf/libraries/joomla/application/component/helper.php, require_once, 388
/var/www/html/clf/libraries/joomla/application/component/helper.php, executeComponent, 357
/var/www/html/clf/includes/application.php, renderComponent, 187
/var/www/html/clf/index.php, dispatch, 42

Mar 27 16:59:15  [info] $Fatal Error Details = Array
(
    [message] => You do not have permission to access this page
    [code] =>
)


Mar 27 16:59:15  [info] $backTrace = /var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 303
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php, fatal, 502
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System.php, permissionDenied, 185
/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, permissionDenied, 147
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, invoke, 85
/var/www/html/clf/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 45
/var/www/html/clf/libraries/joomla/application/component/helper.php, require_once, 388
/var/www/html/clf/libraries/joomla/application/component/helper.php, executeComponent, 357
/var/www/html/clf/administrator/includes/application.php, renderComponent, 152
/var/www/html/clf/administrator/index.php, dispatch, 46

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
March 28, 2012, 04:32:20 am
I see in there:

/var/www/html/clf/administrator/components/com_civicrm/civicrm/CRM/Utils/System.php, permissionDenied, 185

which is odd. Can you ask your host or sysadmin to review this thread?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: HTTP Error 500 (Internal Server Error)
April 03, 2012, 10:26:13 am
I am the admin, however, I contacted the tech support of my hosting provider as well.  He pointed out that the file and folders for System.php did not exist.

I have re-installed CiviCRM resulting in the same error messages.

I used the Admin Tools of Akeeba to Fix Permissions.  I ran the DB Repair & Optimize Tables, and Clean the Temp Directory.

Instead of uncompressing the files after uploading them to the hosting site, I uncompressed them and then uploaded them to the temp installation directory.

Installed the CiviCRM again. No upgrade was necessary as the database already existed (the db was completely removed for an earlier install).

In executing any of the Administrator commands of CiviCRM in the Joomla Backend renders the following error message:

Server error
The website encountered an error while retrieving http://www.deci3.com/clf/administrator/?option=com_civicrm&task=civicrm/admin/domain&action=update&reset=1&civicrmDestination=%2Fclf%2Fadministrator%2F%3Foption%3Dcom_civicrm%26task%3Dcivicrm%2Fdashboard%26reset%3D1. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Any ideas?

Thank you in advance for your assistance!

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: HTTP Error 500 (Internal Server Error)
April 03, 2012, 10:28:38 am
What message is logged for this error?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
Pages: [1] 2
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • HTTP Error 500 (Internal Server Error)

This forum was archived on 2017-11-26.