CiviCRM Community Forums (archive)

Hi all,

if I subscribe (by off-line subscription) a contact to an event, eveything seems fine. I select an amount to pay and record the payment.

All changes later on, by example the registration status, are inpossible.
The options for Event Fee are disabled (which is ok) but there is not one having a value.

Therefore, when I try to submit the form, I get the message that the field Price is empty (which I can't select, because it's disabled).
I cannot generate this in the Sandbox. Can anyone tell my why this error could occur?

See screenshot (in Dutch).

Hi Dave,

I don't think I did. Isn't this just the translation of the label?

I noticed some strange values when I viewed the source of the page (HTML). Mention all the empty <tr> tags..

<tr>
  <td class="label"><label>Evenement bedrag(en)</label></td>
</tr>
<tr>
  <td class="label"><label>Contributie zeilkamp</label></td>
  <td><table class="form-layout-compressed">
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr> </tr>
      <tr>
        <td class="labels font-light">
        <td><tt>( )</tt>Normale contributie&nbsp;-&nbsp;€ 162.50</td>
      </tr>
      <tr> </tr>
      <tr>
        <td class="labels font-light">
        <td><tt>( )</tt>Contributie met recht op subsidie&nbsp;-&nbsp;€ 117.50</td>
      </tr>
      <tr> </tr>
      <tr>
        <td class="labels font-light">
        <td><tt>( )</tt>Leiding&nbsp;-&nbsp;€ 0.00</td>
      </tr>
      <tr> </tr>
    </table></td>
</tr>
<tr>
  <td class="label">&nbsp;</td>
  <td class="description">Event Fee Level (if applicable).</td>
</tr>

Is this normal behaviour?

Hi Dave,

I setup the Price Fields in the Sandbox and here happens the same problem.

Here are the price fields and I created a subscription for this participant.

If I select a price option, and save the subscription, all looks ok. However, when I edit the subscription afterwards, the selected Price Field has not been preselected. If I have already Recorded the Payment, I get the same result as my first topic (see attachment).

Try it yourself. Create a priceset, add some Options (radio) and attach it to an event.
Now create a subscription for a contact and try to edit that subscription afterwards. Won't work.

I hope you can find the bug. Thanks for all your help!

Hi Kurund,

thanks for your fast reply.
Indeed it's working on this installation.

So please tell me, what could I do to get my problem solved? Re-install the current CiviCRM?
Wait untill the next release?

Thanx,

Baris

Hi guys,

Today I updated CiviCRM to beta5, but the Price field problem still occurs.

I reproduced it in Demo, please see http://drupal.demo.civicrm.org/civicrm/contact/view/participant?reset=1&action=update&id=68&cid=106&context=participant

On this participants event overview, the Fee level has the right value (Mango), but if I edit the registration, no price option is selected.

I checked the database and tried to find where the key of this option is saved. Strangely, if I check the table civicrm_participant there is no column with a link to the selected price option. What I see is a column 'event_level', which stores the label for the price option. The data in this field is the label surrounded by a strange space (wider than a space, smaller than a tab). Maybe this is the cause of the problem? (eg. '
Normale contributie
')

Please help! Is there a change that I can browse the Demo database to see if I can find differences with mine?

Kurund,

did you find anything? The problem still occurs on my installation. I made a fresh install of 2.01 and transferred the data. Because it works on the demo (http://drupal.demo.civicrm.org/civicrm/contact/view/participant?reset=1&action=update&id=52&cid=105&context=participant), it should have anything to do with my settings. I tried to track down where the selected price field is saved, but I cannot find it in the database.

Can anyone here explain me how the selected price field (from a price set) on a offline registration is saved in the database? The only thing I can find is the field 'event level' in the table civicrm_participant.

event_level: Populate with the label (text) associated with a fee level for paid events with multiple levels. Note that we store the label value and not the key.

So this can't be it..

Hmm,

this could be the problem!
It contains 3 values of entity civicrm_contribution, but the entity_id values doesn't exist in the table contributions (old contributions, already deleted).

All three records have 'option_group_id' value 0.

It seems that no new records are added to line_item. What could cause this problem? Can it have anything to do with my currency settings? Or translation?

Thanks, we're finally getting near the cause of the problem!

Hi guys

I have the same issue whenever someone register from front and if I edit the particiapnt from backend I dont get the selected package for registration..

Please can anyone let me know is there any solutions for this. My Live site is on crucial stage. we have live registraion are going on and I am not able to udpate some of the parameters like notes from backend for that particular particiapnt.

Thanks
Hemal