CiviCRM Community Forums (archive)

I'm getting the following error message when I try to send an email:

Error Details:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

=>
    [message] => Authentication failed.


    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Authentication failed." code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]


)

I checked our logs and I see that you are being rejected during the authentication phase.

make sure that your username(s) and password(s) in your civicrm installation are all correct and match what you are using in your UAS account settings.

and make sure that the domain settings for civimail are correct.  The domain setting for your civimail MUST match the domain that you are using in the UAS account settings.

Ok, I will check, but nothing was changed.  It was working and suddenly it stopped.

-b

no, a bill is not the problem.  the only unpaid bill is february.

lots of people are using the service so there should be no problems.

lemme check some things for you.

I see nothing out of the ordinary.

there might be a problem if you are using version 1.7 still.  I do not remember exactly in which version but there was a prob with the smtp password not being sent with the smtp username.

lobo,  if you read this,  do you know anything about the above?

other than that,  I am out of ideas, we send more than 10 - 15k emails / day right now so there is no problem with the service as far as i can tell.

sorry, dont remember the issues with 1.7. Upgrading to a more recent release (or 2.0) is probably worth it for all the new changes / bug fixes / improvements

lobo

the problem is the server you are sending mail from does not advertise itself as mail.organicathlete.com. 

it is saying that it is:

managemyvps.com

this occurred when we increased security measures against spammers a few weeks ago.

is there any way that you can change the hostname property of the vps instance you are sending mail from?

-Shane

I'm not sure i understand the issue completely, so some clarification will be great. the below comments are based on my limited understanding of what i think u r referring to.

in general for something specific like the below, a complete patch along with a description of what it does and how etc, increases the likelihood that it will make it into core

lobo