CiviCRM Community Forums (archive)

Sorry if someone already posted about this - I couldn't find the same issue.

I'm running CiviCRM 4.1 on Wordpress 3.4.2

I'm setting up the mailing part of the system, and testing emails particularly if a recipient clicks 'unsubscribe' and it just goes to the home page of the site and doesn't unsubscribe them.

Is there something else I should have setup? I've gone through the admin/settings options and don't see anything.

Help! We obviously can't start sending out mailings without a working opt-out.

Thank you so much in advance!
Clare.

Hi
thanks for that update...
Our front page is a static page, but which has a recent post fed into a widget... I've tried removing this but it makes no difference.  The links simply don't work - neither I've noticed does the 'view this email as a webpage' token
It's frustrating as we've had to revert to the old newsletter provider so it means exporting and importing contacts each month and with other stupid little issues with tokens not being resolved (so having to use word for mail merge!!) looking like we'll be ditching civicrm as its causing more work than time saving - which is a shame.
C. 

Sadly if the charity had funds for that I would have more than just part time hours and would have more time to research solutions.  The cost of that takes funds out of medical care for our patients - this is why we looked at civi as a crm solution - because it didnt cost 1000s like Dynamics for example.

Thanks 

Clare, hi

I don't knoiw if you've solved your problem yet, but I came across a similar issue with a Wordpress site. In that case we think it was down to the fact that the way Wordpress had been set up (in terms of locations of files and folders on the server) was not the default, and Civi could not cope with this. Is your Wordpress install non-default in this way?

Best wishes
Graham

whats the url of the unsubscribe page? make sure you are not loading the unsubscribe page as admin

lobo

I have one more issue with this. The opt-out and the double opt-in confirmation pages load great, but the "interim" message pages - say to notify the user that there is already a user with that email, or if the reCAPTHA is bad - don't display correctly. They display in one of the boxes in the image slider on the home page.

Have I missed something in the setup? Is there something besides the entry in civicrm.settings.php that I am supposed to do?

This install is still 4.2.7 - would upgrading to 4.2.8 (which I am going to do tonight) fix the problem?

Thanks in advance...again....

OK, I got the full workflow of unsubscribing, opting out, double opt ins, etc, to work on two WordPress sites, and here's what I did. This is definitely a workaround, because I don't know enough about Civi's particulars yet to write a formal patch, but maybe for now this can help someone else who is trying to do this, as well as help someone write a patch if they get to it before I do.

• View your exisitng homepage in a browser. Choose to view the source. Copy it out and save that file for now.
• Copy the normal page template, usually page.php, in the directory of whichever theme you are using, and name the copy something like customhome.php.
• Edit customhome.php and change the value for Template Name to something like "Custom Home."
• If you don't want a title on your home page, and you can see where the code in customhome.php inserts the title, you can delete that if you know what you're doing, but this is optional.
• Create a new page in Wordpress, and under the Page Attributes area on the right, choose the template you just created (i.e Custom Home). 
• Now open the source of the original home page that you saved in step one, and look for the content area. Copy that code into the HTML / Text tab on the WordPress page you have open. Preview it.
• You'll probably have to tweak it several times, and depending on the complexity of your html and css, maybe more times that that. But I've got it to work on two different sites using two different themes, though one was definitely easier than the other.
• Go to Settings - Reading and change "Front page displays" from "Your latest posts" to "A static page" and choose the page you just created (depending on the theme, this might have to be done through Appearance - Manage Themes - Customize - Static Front Page).

The nice thing about this, as rough as this hack is, is that if there are widgets in the content that you copied into the HTML / Text area, the WordPress interface for controlling the widgets will still work, because the widgets are still there. They are just loading through the WordPress content area instead of through the page template file.

While intuitively this makes sense to me, I don't know what it is specifically about loading this home page content later in the page creation process that makes Civi and WordPress behave nicely together, but it works. I'm happy to serve as a tester for someone if they think they know how to fix this properly in the code before I can either fund it or dig into it myself.