CiviCRM Community Forums (archive)

I flagged some issues that I think are related here - http://forum.civicrm.org/index.php/topic,26651.msg113135.html#msg113135

in as much as we were getting members being billed twice on the form post-upgrade before we did some reconstruction on the form. Just in case it helps pinpoint the problem at least in regard to the upgrade

Meant to include this help screenshot which might explain expected behavior more clearly.

Starting to get this fixed and sorted. 

However, I noticed the "Additional Contribution" label is missing from the additional contribution area.  On previous versions, it was segmented away from the membership options and clearly labeled.  Now the membership options and the additional contribution options are together and the "Additional Contribution" section has no label.  Might be nice if it had a settings configuration with intro text like premiums do.  In either case, bringing the label back would help.  I think I found the code that generates the label but I have NO IDEA where to force it to actually display.

Screen shot from demo (joomla) is attached.

Thanks.

**UPDATE**

I have verified the "Additional Contribution" label is missing.  Starting a new forum post as it seems to be a bit off topic from my original.

BTW - if you're setting up examples / tests on the demo sites it's really helpful if you include a link the example so others (me in this case) don't have to search for it :-)

Hmm - I don't think you want to give up on the fund separation you currently have, and in 4.2 you would have to if you use explicit price sets. I did some more digging and figured out that the 'Additional Contribution' label is not showing due to a bug in one of the templates. I'll come up with a fix for that in the next day or so and post back here. In the meantime - the missing label is your only issue and you're "in production" - you can patch it with this temporary fix. You will get an 'extra' label on the Membership Levels radio as well - but that might be fine.

in templates/CRM/Price/Form/PriceSet.tpl - line 38, change from this:
                <div class="label">{if $quickConfig}{$event.fee_label} <span class="crm-marker" title="This field is required.">*</span>{else}{$form.$element_name.label}{/if}</div>

to this:
                <div class="label">{if $quickConfig && $extends NEQ 'Membership'}{$event.fee_label} <span class="crm-marker" title="This field is required.">*</span>{else}{$form.$element_name.label}{/if}</div>

Thanks, Dave -

Sorry it took me so long to test.  It seems to have worked, but now I'm running into additional problems that all seem related.

1.  I can only recreate this one sometimes and I was able to do it on the demo site.
With ContAmounts Enabled and Separate Payments enabled, I added some default amounts to a membership page.  The first time a user hits that page, if they select "No Thank You" for the Additional Contribution amount (after entering all the other required fields as well) when they press "Confirm Contribution" they get an error "Amount is required".  If they then select No Thank You again, it seems to go through fine and process normally.

2.  When adding in the "Additional Contribution" amounts, it seems to have pulled additional amounts form a cache somewhere so I get multiple repeated amounts.  I've attached a screenshot from the demo site and here's the link to the page I created in the demo:  http://joomla.demo.civicrm.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&reset=1&id=4

If you turn off the Other amounts setting and then go in and turn it on again and recreate it, you get even more options.  I tried the purge cache option on my site and it didn't make any difference.  I've tried multiple computers and multiple browsers and all get the same result.  I dug through the database to see if I could find where those entries are stored and just manually delete them and I was not able to find them. 

Thanks.

I hope this is what you were looking for.  I created this test on the joomla demo site.  I included links to the contribution page and the exact steps I took to recreate the problems.

Please let me know if you need any additional information.  I'm not technical enough to fix code but I'll help in any way I can.  For my organization this is preventing us from accepting donations with memberships through the holiday season so I am very eager to help fix it any way I can.  Thanks for your help.

For testing on the joomla demo site, I tried to create a contribution page almost exactly like the one we use in production (which is having these same problems).

1.  Created new contribution page with membership options.  Provided pay later option for ease of testing.
2.  Enabled contribution amounts section and Allow other amounts. min $5 max $5000
3.  Set fixed contribution options with no default set. (5,10,15,20)
4.  Enabled Membership Section  Used membership types General and Student.  Required Membership Signup.  Chose Separate Membership Payment.
5.  New contribution page was created with ID 5.

Testing the page
1.  Connected to the "Live Page" through the links option on the contribution page.  Connected to:  http://joomla.demo.civicrm.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&reset=1&id=5

Result - Everything loaded correctly and appeared as expected.

2.  Selected "General" for membership level and "No thank you" for Contribution Amount.  Entered Email address.  Clicked "Confirm Contribution"

Result - Confirmation pages and Thank you pages displayed as expected with the correct amount.

Creating the error
1.  Edited the contribution page.  On the Contribution Amounts section, deselected "Contribution Amounts Section enabled"
2.  "Save and Done" results in informational error "To disable Contribution Amounts section you need to first disable Separate Membership Payment option from Membership Settings.".  Went to Membership settings section and disabled separate Membership Payment option.  Saved, then returned to Contribution Amounts and disabled the Contribution Amounts Section.
3.  Refreshed live page and everything looked as expected.
4.  Turn Contribution Amounts Section back on.  Set amounts to (7,12,17,22).
5.  Re-enabled "Separate Membership Payment"
6.  Save and Done.

Visit "Live Page" for results (http://joomla.demo.civicrm.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&reset=1&id=5)

Unexpected result:  Under contribution Amount Section, all the values that had ever been input as Additional Contribution options are now displayed (5,7,10,12,15,17,20,22).  If you repeat the process of disabling the contribution amounts section, saving, then re-enabling it, you'll end up with yet another full set of numbers added to the Additional Contributions list. 

Browsers tested - IE, Safari, Chrome and Firefox.

Additional unexpected result NOT REPLICATED in this test:  On our live page, after encountering this problem, the system would create only one transaction in CiviCRM contribution records but was recording multiple transactions of the same amount through our payment processor.  I will try to replicate this with more details.