CiviCRM Community Forums (archive)

After upgrading to 4.2.6, we've been having an issue with the registration pages generated by Civi, but only in IE. The credit card information section of the page won't show up in IE, so users can't enter in their payment info to actually buy tickets. I tried using a new price set, I made sure the billing-payment-block div was loading in IE and it was, I checked for CSS issues, I also thought maybe it was something to do with IE and unsecure content but we are using https and have our SSL cert. I'm not sure what else would be causing it. Clearly it's something with this version compared to our older version (3.2.3), but I don't know enough about all the changes yet (we just upgraded a few days ago) to know what other obvious things might be causing this.

For reference, feel free to check out this link in IE and any other browser:
https://www.seattlecityclub.org/civicrm/event/register?id=137&reset=1

Thanks for any insights.

When I view this in IE8, it says some content is not secure and is blocked. That is because you have a lot of absolute references on the page to images or CSS such as http://www.seattlecityclub.org/sites/default/files/ycea_past.jpg . That's HTTP not HTTP. Also a reference to tvw.org is not secure.

Anyhow, if I choose "Display Blocked Content" it still fails.

The Credit Card section is loaded via ajax from https://www.seattlecityclub.org/civicrm/event/register?snippet=4&type=7&qfKey=xxx where xxx will be unique for each session. Would appear that's not loading for IE. I

The reason I think is because you have a JS error being thrown in jquery.js.tree, which is a CiviCRM JS file. On the bottom left corner of IE you can see an "Error on page" message and if you double click that you can see the error.

Now why you get that error, I do not know.

So I see this in IE console:

SCRIPT87: Invalid argument.
jquery.jstree.js?0, line 72 character 7
LOG: FB.getLoginStatus() called before calling FB.init().

It looks like an issue with the jquery file and/or a facebook issue, even though I didn't think we even used anything facebook. I'm going to look into disabling anything that might have to do with facebook and making sure jquery is up to date.

Does any of that ring an obvious bell with anyone? 

In IE8 it seems you have the bug reported here:

http://code.google.com/p/jstree/issues/detail?id=917

and a fix is listed at the bottom.

I applied a fix to your site, based on their fix, and now I see the credit card details in IE8. And no JS errors. What I did is:

// tmp.styleSheet.cssText = opts.str;

 var setFunc = function(){ 
                              try{
                                      tmp.styleSheet.cssText = opts.str;
                              }catch(e){  }
                      };
                      if(tmp.styleSheet.disabled){
                              setTimeout(setFunc, 10);
                      }else{
                              setFunc();
                      }


I wonder why other sites aren't affected by this...

We had this exact problem appear this morning, and kill everything else running jquery on the page. Internet Explorer only.

I couldn't get the above code to work, oddly, but the fix from http://forum.civicrm.org/index.php?topic=17442.0 did the trick.

I'm wondering if it's a number-of-stylesheets thing, since IE apparently only supports up to 30. I'm only counting 27 in the source code, but maybe its internal counts are higher for some reason.