CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Email Address field conflict - appearing under price set instead of in profile
Pages: [1] 2

Author Topic: Email Address field conflict - appearing under price set instead of in profile  (Read 1301 times)

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Email Address field conflict - appearing under price set instead of in profile
March 14, 2013, 09:24:41 am
CiviCRM 4.2.0 | Joomla  2.5.9

Hello,

I am CiviCRM newbie and am trying to set up a contribution page for a membership type.

Everything seems fine but I am having a different email address field appear underneath my price sets instead of with the other profile information. My profile fields include one for "Email" but that is not appearing despite it being enabled.

I assume there is some sort of conflict with a standard email address field and the one in my profile set but I don't know where to start in terms of troubleshooting so any guidance would be greatly appreciated. :-)

Thanks!

Paul

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Email Address field conflict - appearing under price set instead of in profile
March 14, 2013, 09:49:51 am

Can you reproduce this on our joomla demo server? Will give us an idea of what you are configuring and how

thanx

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Email Address field conflict - appearing under price set instead of in profile
March 14, 2013, 11:02:14 am
Paul - Prior to version 4.2 the email address field was hard-coded in event registration forms (and if included in a profile as well - it was suppressed). In 4.2 this was changed so that a new default profile was available for the email address (Your Registration Info) - but admins are able to use that or not (and put email address in other profiles instead).

Description of change is here:
http://civicrm.org/blogs/parvez/event-registration-email-address-field-change

Based on your screenshot, not sure if you're using 4.2 or perhaps prior release ???
Protect your investment in CiviCRM by  becoming a Member!

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 15, 2013, 04:46:00 am
Quote from: Dave Greenberg on March 14, 2013, 11:02:14 am
Based on your screenshot, not sure if you're using 4.2 or perhaps prior release ???

Hi Dave, yes I am using 4.2.0 so I assume I will have to try Donald's suggestion.

Thanks!

Paul

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 19, 2013, 03:40:06 am
Quote from: Donald Lobo on March 14, 2013, 09:49:51 am

Can you reproduce this on our joomla demo server? Will give us an idea of what you are configuring and how

Hi Donald,

The demo server doesn't seem to be correctly configured. I logged in and can't access the CiviCRM admin area to set up the price sets. Can you please take a look.

Thanks

Paul

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 21, 2013, 06:43:52 am
Hi Donald,

The demo server looks ok now but it's all in Turkish! When does it get reset?

I've attached another screenshot to show my page using the default "Summary Overlay"  reserved profile set. This too experiences the problem I first reported. The email field in this profile does not display and the stray email field appears below the price set.

The second attachment shows my contribution page in "Test Drive" mode. Again I get the email issue but the test-drive page also shows my custom fields in the profile. These custom fields don't appear on the live page.

On your demo page (currently in Turkish) I see that the online contribution page also has the email field below the price set. Could this be a bug?

Many thanks

Paul

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 21, 2013, 06:46:14 am
Attached is a screenshot of the demo online contribution page showing the email field in the price set area.

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Email Address field conflict - appearing under price set instead of in profile
March 21, 2013, 06:49:05 am

the demo is in english now. The email address is always after the amounts

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 21, 2013, 06:56:53 am
Quote from: Donald Lobo on March 21, 2013, 06:49:05 am

the demo is in english now.

Hi Donald. Are we looking at the same box? I'm looking at the Joomla demo and it's still in Turkish so it's hard for me to navigate to set up my data.

You say the email address always comes after the price set? So is it designed to ignore any email fields in the profiles and use this instead?

Thanks

Paul

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Email Address field conflict - appearing under price set instead of in profile
March 21, 2013, 07:30:45 am

oops, i was looking at the drupal demo

u can reset the joomla demo in future by going to:

http://joomla.demo.civicrm.org/administrator/?option=com_civicrm&task=civicrm/admin/setting/localization&reset=1

yes, the email address always appears after the priceset. If its part of a profile its part of that profile but after the price set

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 22, 2013, 05:03:21 am
Hi Donald,

Ok thanks for clarifying the issue with the email field. However my problems continue.  :-[

I have 2 custom fields as part of my profile, both of which are enabled etc but aren't showing up on the live page. However they do show up on the test-drive page. Any pointers as to why this might happen?

Regards

Paul

(first attachment shows the test drive page, 2nd the live page)

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Email Address field conflict - appearing under price set instead of in profile
March 22, 2013, 08:21:11 am

sorry not sure why that happens. Your best bet would be to try and reproduce this on our demo servers which will help us isolate and debug the issue

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

padavis

  • I’m new here
  • *
  • Posts: 18
  • Karma: 1
Re: Email Address field conflict - appearing under price set instead of in profile
March 22, 2013, 08:23:07 am
I did do this earlier but I can't create a Joomla menu item with the demo user.

smallbiz

  • I post occasionally
  • **
  • Posts: 43
  • Karma: 0
  • CiviCRM version: 4.4.5
  • CMS version: Joomla 2.5, 3.3
  • MySQL version: 5
  • PHP version: 5.2
Re: Email Address field conflict - appearing under price set instead of in profile
July 10, 2013, 10:52:04 am
I'm not clear from this thread if there is a way to disable the "Your Email" address from Contribution forms.

We have a Contribution page that shows email address in the price set field, and we have email address in the contact profile, on the same page.

From the thread, it sounded like "Your Registration Info" profile is used for the email address in the price set, but it appears it isn't.

How do I disable the "Your Email Address" within the priceset area, and thus eliminate the user's need to enter their email address twice?

I am running Joomla 2.5.11 and civiCRM 4.3.4

smallbiz

  • I post occasionally
  • **
  • Posts: 43
  • Karma: 0
  • CiviCRM version: 4.4.5
  • CMS version: Joomla 2.5, 3.3
  • MySQL version: 5
  • PHP version: 5.2
Re: Email Address field conflict - appearing under price set instead of in profile
July 10, 2013, 10:52:51 am
I've included screen shot for above post...
Pages: [1] 2
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Email Address field conflict - appearing under price set instead of in profile

This forum was archived on 2017-11-26.