CiviCRM Community Forums (archive)

Hi all,

I´m trying to figure out if the following is possible:

After calling a customer, I set the status in the activity itself to "Succesful", after saving the activity an email should be sent out automatically to the customer.
I´ve setup a scheduled reminder for this (see attach) and I´ve also enabled the "Send Scheduled Reminders" in the "Scheduled Jobs" menu.
I think I need to set the API to "Activity" but what is the API call then ?

Many thanks in advance for your help
BRgds
Torsten

Hello Erik,

thanks for you reply.

That´s what I try to figure out, not sure how to configure civiCRM so that emails will be send automatically.
My question is, if this scenario is can be setup and if so, how to achieve this.

Best regards
Torsten

Yeah, I know what you mean 
If I select a person, I´m able to send emails (menu "Actions --> Send an email"), see attach.
But not with the scenario I described in my first post.
BRgds
Torsten

See attach, all seems to work fine but no email is sent out.

No, can´t see any new entries in the activity list.
The last entry you see in the attach is the phone call that I added with status "Successful" (or in German: "Erfolgreich")

I´ve set the debugging to enabled now (see attach "debugging_civicrm.jpg").
If I run the cron job manually, the log file still shows the date two days ago (see attach "debug_file.jpg")

Edit: That was for sending the scheduled reminders.

There is an error in there:

[info] $Fatal Error Details = Array
(
[message] => is not of the type Positive

Code: [Select]

=>[/quote]

That seems to be a bug in the processor. What version are you on? Did you check if there is a known issue for this ([url]https://issues.civicrm.org/jira/secure/Dashboard.jspa[/url])

I have no idea Torsten :-) Once you know the reason for not running you usually also find the answers to those type of questions :-)