CiviCRM Community Forums (archive)

Does anyone know of a reason why CiviCRM would be reverting back to only the United States on the admin/setting/localization page, when I have removed all countries from the right column?

I've consulted with my colleague and he has stated that we haven't done any upgrades since the last time this reversion happened.

This installation of CiviCRM started out at version 2.0.7 back on D5, and has been upgraded all of the way to present stats in my profile.

Years ago, perhaps CiviCRM 3.2.x and 3.3.x vintage range, CiviCRM was giving us absolute fits about automatically adjusting check boxes / radio buttons on our complex site membership join pages.

To refresh you, here is a post describing our CiviCRM configuration of this type of transaction:
http://forum.civicrm.org/index.php/topic,32168.0.html#msg137640

We would get the check boxes / radio buttons all configured the way we need them, only for them to mysteriously begin changing.

This nonsense has ceased for quite many versions of CiviCRM. Unfortunately it appears to be rearing its ugly head again.

http://forum.civicrm.org/index.php/topic,32168.msg147499.html#msg147499

So that is a bit more of the background at what Evan is only just starting to deal with.

I am thankful,

This is also too vague to be useful

So what would be helpful?

We set the configurations to X, Y, Z, and then something comes along which we have no idea the "what" that is changing critical settings.

What types of things in current CiviCRM code update settings like we describe happening? Perhaps something will jump out at us as being in the configuration of this site.

I am thankful,

So what would be helpful?

Specific details of what field changed, the value before and the value after. The timeframe on the change (a few page refreshes, a few hours, weeks, months). Basically the more info you can give, and the more concisely you can give it, the better.

We would get the check boxes / radio buttons all configured the way we need them, only for them to mysteriously begin changing.

For example, in the sentence above, some details on what field it was is necessary.

Is it just this field, or does it affect others as well?  If it does affect others, which ones, what did they change from and to.

I don't know how an unpredictable settings reversion could be replicated

Hard to do indeed (from your original post, I thought that it was happening on page reload, which would be much easier to replicate).

Narrowing down the causes is one way to solve the mystery.

Is this an out of the box CiviCRM, or are there any extensions enabled? Have you customised it in any other way?

If it keeps on happening and you want to narrow down exactly when it is happening, you can potentially turn on logging.  You'll then be able to see exactly when the change happened, which you can then potentially correlate to other activties on the site by logging at server logs to see what was happening when it changed.

http://book.civicrm.org/user/current/advanced-configuration/logging/

do you have any cron jobs that are running every few days? It might be that job that is causing the problem.

Greetings,

Post end of the year rush, this weekend I am getting around to applying the 4.5.5 update. Indeed, performing version upgrades wipes out / back do defaults the preferences on these two screens:

Home » CiviCRM » Administer CiviCRM
Settings - Debugging and Error Handling
/civicrm/admin/setting/debug?reset=1

Home » CiviCRM » Administer CiviCRM
Settings - Localization
/civicrm/admin/setting/localization?reset=1

Could someone please look into what causes these settings pages to revert back to default settings when performing version upgrades?

I am thankful,

Although in a way you are replying to a question within this topic, you should start a new topic with an appropriate title for you last post ( ie the resetting of preferences on upgrade.)

So since we discover that the issue happens when we go through a CiviCRM version upgrade we must start over on a NEW thread titled:

"Countries in Localization setting keeps reverting back to only the United States after CiviCRM upgrade"

instead of the current:

"Countries in Localization setting keeps reverting back to only the United States"

Seriously!?!?!? 

I am thankful,

Ah, so are you saying that the statement

Quote from: evandonovan on November 21, 2014, 08:11:35 am

although my colleague Michael says not each time has there been a code upgrade

was not correct and the original problem was only occurring on upgrade?

One way to proke the problem is by doing an upgrade. I believe there have been times the settings have revertted to defaults that we have not been upgrading.

At least at this point I have added these two URL's to a list of URL's to recheck after each upgrade... and occasionally to make sure settings are not tampered with.

I have found that it is better to list all countries in the right hand box rather than leave it blank.  I can't remember why, perhaps it was indeed to stop the list reverting to just the US on upgrade.

I have tried having all of the countries on both the left and right side, either way it gets set back to the CiviCRM default state.

If others can support this observation then I will amend the relevant help text.

So you are suggesting that perhaps an update to the help text to state that "these settings are not preserved during CiviCRM upgrades" is the preferred way to address this behavior?

I am thankful,