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  • CiviCRM Community Forums (archive) »
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  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Profiles not displaying after Upgrade
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Author Topic: Profiles not displaying after Upgrade  (Read 4791 times)

gmasky

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Profiles not displaying after Upgrade
June 03, 2007, 03:31:00 am
Our site was upgrades from civicrm 1.5->1.6 to 1.7 We are using Drupal 4.7. In civicrm 1.5 we had three profiles Personal, Alumni and Group. These used to appear in the registration form (create new account) and in the Drupal user account as a tab (user account->edit)

After the upgrade
1. the Alumni profile does not appear in the registration form ( the Personal and Group Profiles appear)
2. None of the civicrm profiles appear in the Drupal user account.

I read in another post that all files and folders in  template_c should be deleted. I just need to confirm this or is my case another issue

I have given access to civicrm custom data to authenticated users.

Thanks

Dave Greenberg

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Re: Profiles not displaying after Upgrade
June 03, 2007, 08:07:53 am
Three things to do/verify:
* Delete templates_c (as you've noted)
* Verify permissions under Drupal Admin Access Control
* Go into the "Settings" for each CiviCRM Profile and make sure the correct "Used For" checkboxes are marked (User Registration, User Account, Profile).
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gmasky

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Re: Profiles not displaying after Upgrade
June 03, 2007, 07:11:30 pm
1.Deleted all files and folders under template_c directory

2.I have set permission under Access control fr custom data to be viewed by authenticated users (should it also include anonymous users?)

3. Each profile  is Used for User Registration+View/Edit User account" Profile+ Search Results

I still have the same problem

Dave Greenberg

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Re: Profiles not displaying after Upgrade
June 04, 2007, 06:49:43 am
If a Profile has custom fields AND is used for "User Registration" - you will need to give Anonymous role the "access custom data" permission. (Registering users are anonymous - they haven't been authenticated yet.)
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gmasky

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Re: Profiles not displaying after Upgrade
June 04, 2007, 06:28:00 pm
I allowed anonymous users access to custom data and the Alumni profile now appears in the Registration form. Thanks for that.

However, The three civicrm profile tabs do not appear in the Drupal user account(user account->edit). Is this specific to 1.7? There are links "view contact record" and "view contact dashboard"

Dave Greenberg

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Re: Profiles not displaying after Upgrade
June 05, 2007, 06:49:49 am
Quote from: gmasky on June 04, 2007, 06:28:00 pm
However, The three civicrm profile tabs do not appear in the Drupal user account(user account->edit). Is this specific to 1.7? There are links "view contact record" and "view contact dashboard"

No. 1.7 displays profiles which have "Used For" = User Account in tabs (same as prior versions). Make sure that all fields in your Profiles "belong" to Individual contact. If all else fails, try creating a simple new Profile w/ one or two fields and see if that shows up.
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mcsmom

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Re: Profiles not displaying after Upgrade
June 07, 2007, 06:08:37 am
At least in Joomla, you have to go back and make for each profile check the "used for" box.

gmasky

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Re: Profiles not displaying after Upgrade
June 15, 2007, 11:08:53 am
I may have not expressed the problem correctly. Before the upgrade (from 1.5) the user on going to my account->edit could see the three civicrm profiles as links at the top of the edit form namely Personal, Alumni and Group profiles. He could edit each of these from here.

I believe 1.7 has done away with this functionality  and has  » View Contact Record and » View Contact Dashboard links. The View Contact Record has tabs Summary, Contributions, Memberships, Events etc. On clicking the Edit link in the Summary tab the authenticated user gets the message:Sorry. A non-recoverable error has occurred.You do not have access to this page Return to CiviCRM menu. However this user can delete his record.

Is this change in 1.7 functionality correct and how  do I resolve the denied access message. Each of these profiles have been set for individuals and also have Used For: User Registration, View/Edit User Account, Profile and Search Results checked.

Dave Greenberg

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Re: Profiles not displaying after Upgrade
June 15, 2007, 07:16:47 pm
We have not changed the My Account / Edit functionality for profile that you've described. It works the same in 1.7 as it has in prior releases. You can verify this on our demo site by logging in and going to this URL:

http://demo.civicrm.org/drupal/user/2/edit/Name+and+Address

... so, something else is going on in your install. ??
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gmasky

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Re: Profiles not displaying after Upgrade
June 15, 2007, 07:35:27 pm
Hmm! I added an Alumni profile to demo and it shows up. Any ideas what is going on. BTW I am using drupal 4.7 and civicrm 1.7

Donald Lobo

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Re: Profiles not displaying after Upgrade
June 16, 2007, 12:12:26 am

most likely there is at least one field in your profile which is not of type individual. if so, we do not display the profile in the "my account" form. you might want to double check this

lobo
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gmasky

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Re: Profiles not displaying after Upgrade
June 16, 2007, 05:41:04 am
I just checked this , each field name in the three profiles are set to individual. I saved each field name again. The three Profiles do not display in a user: my account->edit.

This is strange as with these settings everything worked fine in 1.5

gmasky

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Re: Profiles not displaying after Upgrade
June 16, 2007, 11:49:36 pm
I just created a new test profile on my install, set for individuals and Used For: User Registration, View/Edit User Account, Profile and Search Results checked.

It appears in the Registration page but does not appear in my account->Edit. Our users have no way to edit their profiles. Any help will be appreciated

Donald Lobo

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Re: Profiles not displaying after Upgrade
June 17, 2007, 12:23:56 am

can u get on IRC and if i get ssh access, i can login and help debug

alternatively u can give kurund a call monday morning and he can do the same

lobo
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gmasky

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Re: Profiles not displaying after Upgrade
June 17, 2007, 10:55:46 am
I already asked and he said it was a Drupal issue.I do not have SSH
Pages: [1] 2
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Profiles not displaying after Upgrade

This forum was archived on 2017-11-26.