CiviCRM Community Forums (archive)

Civi is a pretty good-sized and resource demanding piece of software. The hosting platform that you use will make a difference in how easy it is to install, and how well it will perform. To make an analogy -- if you install the current version of Adobe Photoshop on a five-year old, middle of the road computer, and expect to do high end work with it, you shouldn't be surprised if you run into problems installing and running the software.

GoDaddy shared hosting is middle of the road, at best (and I'm being generous). So you shouldn't be surprised if you run into installation problems and poor performance when running more resource-demanding software like CiviCRM.

It also is a good idea to do searches of the forums before posting. There has been a lot of discussion about GoDaddy hosting, the problems inherent with it, and ideas for workarounds. Further, the specific message you're getting (can't find the package directory) is a simple and common problem: you haven't put the correct location of the unzipped civicrm files in the Joomla install from directory field. You need the full directory location -- not the the public html-relative location.

The recommended changes to php.ini help improve performance. It's possible you may not even be able to install without making those changes. Unfortunately, the GoDaddy resource defaults are inordinately low.

That results from an existing failed installation. Joomla can't install it because it recognizes at least a partial existing installation of CiviCRM. You'll need to go into FTP or a file manager and delete the administrator/components/com_civicrm and components/com_civicrm folders, then try reinstalling.

Ok, I deleted those directories and loaded them up again. Back in the Joomla install extension I tried to install from directory and got the following messages



        * Component Install: Another Component is already using directory: "/home/content/r/o/c/rockkelowna/html/components/com_civicrm"
        * Component Install: Another Component is already using directory: "/home/content/r/o/c/rockkelowna/html/administrator/components/com_civicrm"

i went through file zilla to find those directories and they are not there.

well I have just got to say. For a program that is supposed to be for a non-profit groups, this installation is way too tough. non-profit usually means you have volunteers doing everything and little to no budgets to hire IT professionals to work on stuff like this. If my problem is using a host like GoDaddy, which again groups with low budgets would tend to use, I find this whole thing very frustrating. I used the demo and this is exactly the program i need. It is really too bad, I can't get the right help or find the right solution to this problem.

well that sucks, thanks for the help all the same. Any other products out there I may be able to try?

I agree with wanting to minimize the total cost of ownership, especially when you want to at least trial it. 

I am actually running CiviCRM on ICDSoft.  I had trouble installing it but I submitted a ticket to their 24-hour support desk and they found the problem and got it installed for me.  The seem to have really good support and they are inexpensive like GoDaddy (about $6 per month I think - see banner at bottom of www.Signals.tv).

I hope this helps.

Matthew