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Author Topic: Not able to set up payment processor  (Read 3434 times)

Dallas36

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Not able to set up payment processor
June 22, 2009, 05:12:23 pm
CiviCRM » Administer CiviCRM >>Configuration Checklist>>Payment Processors
When I select anything other than PayPal it kicks me back to the Configuration Checklist page.  I'm trying to set up our existing Google CheckOut on CivicRM.  I can't save anything in any of the fields.  I have tried it on two different machines- restarting both.

Is this a bug?

lcdweb

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Re: Not able to set up payment processor
June 22, 2009, 07:36:26 pm
I just tried on the demo and had no problem, and have not had any issues on my sites. What version are you running?
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Dallas36

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Re: Not able to set up payment processor
June 22, 2009, 07:40:57 pm
I was just coming to up date my profile...

CivicRM 2.2.5.

Dallas36

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Re: Not able to set up payment processor
June 22, 2009, 09:42:58 pm
More information-
It is not saving anything even in the PayPal field that it defaults to.  :o

Help please- I have spent a gazillion hours working on customizing CivicRM and was hoping to show the draft site to my ED on Thursday.  ACK!

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Re: Not able to set up payment processor
June 22, 2009, 11:59:04 pm

can u check if your hostnames are the same. u.e. u r not mixing www.example.com and example.com. most likely that is the cause

if not, get on IRC and we can check there

lobo
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jikatal

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Re: Not able to set up payment processor
August 02, 2009, 09:33:40 am
Hi there, raising the dead thread since I believe I have exactly the same issue. I think this has come about, since Joomla and CiviCRM were installed under our hosts temporary URL before the nameserver change to the proper domain.

Currently the CiviCRM Configuration Checklist stays red when alterations are made and the Payment Processor drop down menu kicks me back to the main admin menu as the original poster describes.

I wondered what the solution was for the above poster?
 
As for hostname conflicts what places should I check?

I've set the below already:

components/com_civicrm/civicrm_settings.php
define( 'CIVICRM_UF_BASEURL'      , 'http://www.mydomain.org.uk/' );

administrator/components/com_civicrm/civicrm_settings.php
define( 'CIVICRM_UF_BASEURL'      , 'http://www.mydomain.org.uk/administrator/' );

configuration.php
var $live_site = 'http://www.mydomain.org.uk/';

The two Resource URL's at "Administer Civicrm > Global Settings > Resource URLs"

« Last Edit: August 02, 2009, 05:36:44 pm by jikatal »

coollogic

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Re: Not able to set up payment processor
August 02, 2009, 04:38:47 pm
I checked hostnames of both joomla and civicrm and they are both 'www.example.com' - issue is the same as described by Dallas36 and jikatal.  We have tested on hostgator, bluehost, hostmonster and provps.  Also have tried installing both version's (normal and 'alt').  It does work when installed on sub-domain, but not at domain 'root'.

Is there any post-install, pre-payment processor configuration that would be required?

lcdweb

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Re: Not able to set up payment processor
August 03, 2009, 03:57:12 pm
jikatal:
In the two settings files, confirm that the directory location for the CiviCRM files is correct.
Also look at: administrator/components/com_civicrm/civicrm/civicrm.config.php

That file contains a single line that references the location of the settings file. Confirm it is correct.

coollogic:
When you say "it does not work" on domain root, what do you mean? what doesn't work? the original problem with dallas36 was with setting up a payment processor (it wouldn't save). The problem was solved after clearing out the cache and sessions.
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jikatal

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Re: Not able to set up payment processor
August 03, 2009, 06:15:06 pm
Thanks for getting back to me :D

By files directory location in the two settings files I assume you mean the absolute strings in the two civicrm_settings.php files. Yes these appear to be correct:
Quote
global $civicrm_root;

$civicrm_root = '/home/MYUSER/public_html/administrator/components/com_civicrm/civicrm';
define( 'CIVICRM_TEMPLATE_COMPILEDIR', '/home/MYUSER/public_html/media/civicrm/templates_c' );
***

And civicrm.config.php points to:
Quote
require_once '/home/MYUSER/public_html/administrator/components/com_civicrm/civicrm.settings.php';

Which looks right. Anywhere else?

*** Just noticed that the civicrm_settings.php in /public_html/components/com_civicrm/ (i.e. not the administrator one) also has the $civicrm_root path with /administrator/ as above... is this correct?
« Last Edit: August 03, 2009, 06:20:30 pm by jikatal »

lcdweb

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Re: Not able to set up payment processor
August 03, 2009, 06:28:33 pm
Yes, both civicrm_root values should point to the files inside administrator.

Go to YOUR_WEB_ROOT/media/civicrm/templates_c/ and delete the contents. These are cache files. Then go to Administer CiviCRM > Global Settings > Payment Processors and try adding again.

If it persists, send me a PM  with login details and I'll take a quick look.
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Eileen

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Re: Not able to set up payment processor
August 03, 2009, 06:34:09 pm
Oh wise one - Couldn't this be an apache level redirect thing?
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lcdweb

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Re: Not able to set up payment processor
August 03, 2009, 06:48:01 pm
Your worshipfulness...
I don't think so, as that would likely impact access to the Administer CiviCRM page before it impacted the payment processor page. Turned out to be just a cache issue with the first guy. But I suppose one never knows if there's something setup/going on in htaccess unless one looks.
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jikatal

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Re: Not able to set up payment processor
August 03, 2009, 06:58:21 pm
Wow that was a lot of files  :o

Deleted and no change.

Sent you a PM with admin login, need FTP access too? Incidently I haven't even fiddled with htaccess yet. Additionally my host is Rochen who I'm led to believe don't usually cause issues for joomla sites.

O and you're also going to see a couple of test processors set up.. I did find a clunky work around, but the problem is still there and needs licked.

Thanks for your time!

jikatal

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Re: Not able to set up payment processor
August 03, 2009, 07:12:22 pm
Ahah, looks like you fixed it. Much thanks lcdweb!

lcdweb

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Re: Not able to set up payment processor
August 03, 2009, 07:15:46 pm
Just sent you a PM. The red-to-green seems to be working now (cache and session related, I believe). The processor issue is a bug -- I could reproduce on the demo site. When you visit the Payment Processor via the config checklist it views the page reload after selecting a processor type as the trigger to return to checklist (it should keep you there and only return after saving).

To manage your processors, go to: Administer CiviCRM > Global Settings > Payment Processors. That's working normally.

I filed an issue to fix the config checklist bug.
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  • Not able to set up payment processor

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