CiviCRM Community Forums (archive)

When I to install civiCRM on my Joomla website using the 'Upload from directory' option in the backend, it gives me a blank screen. If I try to refresh the screen or go back it just bounces me out of Joomla and I have to log back in. The CiviCRM doesn't appear in the Components menu, although it does create the following directories:

.../components/com_civicrm
.../administrator/components/com_civicrm

I have read all the forum posts I can find and have made all the suggested changes, but nothing seems to help. My configuration/setup details are as follows:

Host Provider: siteground.com
Joomla version: 1.0.13
CiviCRM version: civicrm-1.9.12432-joomla-php5.zip
Php version: 5.2.4
MySQL version: 5.0.45
Linux
Apache version: 1.2.37 (Unix)
php info: http://woolamaibeach.asn.au/phpinfo.php

Is anyone able to help or provide me with any suggestions on how to resolve this problem?

Regards
Mike W.

Thanks for the response Dave, much appreciated.
I couldn't see anything in the logs that points to a problem, but I have attached an extract from the Raw Access Log, as well as the  latest error log file.

As I mentioned, there doesn't seem to be anything that indicates a problem, but please feel free to have a look yourself.

Regards

Mike

Siteground is your problem. Their default settings for memory_limit is 16m and max_execution_time is like 30 -- both of which are inadequate for most uses, nevermind CiviCRM's needs which are greater than most. Further, they don't allow you to change those settings or override them with a local php.ini file, so you're stuck with their system-wide settings.

I have successfully installed CiviCRM and got it running on a couple siteground sites, but it's a pain. I believe what I did (it was a while ago) is setup a test server locally, install CiviCRM, and then upload the CiviCRM files. You'll also need to run the sql file from phpmyadmin on the server to take care of the db component. Lastly, you'll need to adjust the civicrm.settings.php file in components/com_civicrm and administrator/components/com_civicrm to make sure they coordinate with your server settings (they will have been installed to your test server settings).

A pain, I know, but that may be the only way to make it work. As another option, ditch Siteground and go with a shared hosting provider that gives you control over php settings (or at least has more reasonable default settings). Bluehost is my recommendation.

-Brian

If Siteground now lets you control those settings, that's news for me. Good news, though, as I still have a couple sites hosted with them.

Anyway, the php.ini file only overrides the default server settings for the folder it resides in. Take a look at this post in which I gave details for how to populate the php.ini file throughout your entire site (to ensure the higher values for those two settings are working in the correct folders to handle the CiviCRM installation).

http://forum.civicrm.org/index.php/topic,1974.0.html

Same , exactly problem.
Joomla 1.0.14 stable
I installed civicrm2.01 in order to get the facilities of civimail.
Unfortunately after some problems of installing, i had a perfect installation and suddenly: blank page!
Not even a single error message! Only blank page.
I checked the php versions etc, all ok.
Any help?
Decio

I am experiencing this as well, but I got an earlier version of CiviCRM to work on another host. 1.9 it was.

What would I need to request from the hosting support people?


Or before I get to that point, what would I need to put in a local php.ini file and where on the server would I ordinarily put it?

Find out from your hosting provider if and how they let you override default php settings. Some allow via .htaccess, some through php.ini. The two most important settings are memory_limit (I'd recommend at least 64mb) and max_execution_time (at least 300, I usually set to 600).

-Brian

I just had an issue with css too. Turns out I had done a template override of the joomla.tpl file (in the common folder). That file has several modifications since 1.9, including some javascript and css linked files. I fixed that (actually just got rid of my override file) and it fixed the css issues.

Love having template  overrides, but I have to remember to do file comparisons periodically with current versions to ensure I'm not missing anything important.